Customer Success Manager (all genders)

Technology with Soul. SECJUR is a rapidly growing legal tech company that has been changing the compliance market significantly since its founding in 2018. Our self-developed and AI-powered SaaS automation platform, the Digital Compliance Office, supports Startups and SMEs with compliance challenges such as data protection, information security or anti-money laundering.

We are looking for a full-time, permanent Customer Success Manager (all genders) to start as soon as possible, ideally in Hamburg, Germany.You believe in real impact through customer success? Let’s create it together.
 
 As our new Customer Success Manager, you’ll be the face of our customer experience: Guiding clients from onboarding to renewal, spotting growth opportunities, and making sure they get real value from our Compliance-as-a-Service solution.
You’re the go-to person for our customers. You help them get started, solve problems, discover new features, and make sure they get the most value out of our product. As you grow into the role, you’ll take full ownership of your accounts and self-service journeys.

Your main tasks are:

• Support and guide customers throughout their journey
• Ticket management: Manage customer requests and issues in HubSpot with clear documentation
• Customer support & relationships: Build strong customer relationships through proactive support via email, calls and meetings 
• Spot upsell and cross-sell potential and contribute to account growth
• Work cross-functionally with our experts in Compliance Services, Product, and Sales to ensure smooth processes
• Represent the voice of the customer and provide structured feedback internally

• Successfully completed studies in Business Administration or a related field
• Customer-focused experience: You’ve worked in a client-facing role and know how to build strong relationships and solve challenges effectively.
• Structured & proactive mindset: You work independently, stay organized, and take initiative to improve processes and customer experiences.
• Eager to learn: You quickly grasp new tools and systems, ideally with experience using CRM platforms like HubSpot.
• Confident in communicating in German and English, both written and verbal
• A plus, not a must: Experience in SaaS, compliance, Information Security or Privacy topics – or a knack for identifying upsell opportunities and thinking commercially.

 
We know that you may not meet all the requirements. But if you come to us with the right amount of commitment and enthusiasm, we can take off together and make a big difference.At SECJUR, we are constantly striving for further development. Our growth requires flexibility - and this is exactly what we live by. Everyone has the opportunity to play an active role in shaping the future of SECJUR. With flat hierarchies, freedom for individual work and time management, a culture of direct communication and open feedback, we create an environment in which everyone can develop their full potential and leave a lasting impression through creative input.
 
Plus, we offer further benefits:

• An exciting environment with many opportunities for personal and professional growth
• Plenty of creative freedom to bring your ideas to life
• A permanent full-time position
• Flexible working hours and home office options to support your best performance
• A modern office in Hamburg, where dogs are welcome
• Unlimited vacation for fresh energy at work
• Company events to celebrate our shared successes
• Your benefit, your choice! Choose between EGYM Wellpass for fitness & wellness or Edenred for food & shopping.
• Ride your JobRad to work – or anywhere you want! Lease your dream bike or e-bike at a great price, eco-friendly and for private use as well.
• Attractive discounts through our corporate benefits program on many products and services.

We know that application processes can often be time-consuming - that's why we do everything we can to complete the three-stage process within three weeks:

1. Introductory meeting with People & Culture
2. Exchange with the relevant functional department 
3. (Optional: small case (everyday task))
4. Second exchange with the functional department

HOW TO REACH US:
If you would like to become part of our team, please use the application button or send your detailed application documents by e-mail to Kathrin Kuntner: [email protected]