Customer Success Manager (Germany)

AIRS Medical Inc., founded in Oct 2018, is a medical AI startup based in Seoul, Korea, that builds innovative products and services to improve patient experience and institutional efficiency in areas where productivity is limiting clinical value.

AIRS has demonstrated unparalleled deep learning technology in MR image reconstruction, consecutively winning 2019 and 2020 fastMRI Challenge hosted by Facebook AI Research (FAIR) and NYU Langone Health. This SwiftMR technology is a standalone software solution that enables up to 50% MRI scan time reduction without compromising image quality and has successfully been commercialized in Korea and the US market. With its recent CE mark award under the new EU MDR guidelines, it is now set to expand into the European market.

As part of our growth strategy, we are seeking a Customer Success Manager for the MENA region to foster long-term relationships with our clients and ensure they derive maximum value from our solutions. This role blends technical expertise with relationship management to guide clients through onboarding, system integration, and ongoing support.

🚩Roles & Responsibilities

We are searching for a Customer Success Manager to strengthen our presence in Germany. This role is essential for driving business value for our customers through the innovative use of SwiftMR, and engaging with them to ensure they maximize the value of our solution.

The role would entail the following:

• Implement product installations at new customer sites, focusing on MRI scan parameter optimization and network setups
• Provide training and support to customers to ensure optimal use of SwiftMR based on their unique needs
• Address and resolve customer inquiries related to product usage and MR image quality
• Train channel partners on product installation and MR scan parameter setups
• Collaborate with regional Sales and Business Development teams on sales strategies and priorities
• Coordinate with Product Operations team in Seoul HQ regarding training, rollout timelines, and customer feedback.

🎯Qualifications

• BA/BS degree or equivalent experience
• 3-5 years of experience in the healthcare industry, preferably in medical imaging or customer success roles
• Strong knowledge of MRI technology and workflow
• Hands-on experience of working on MRI sequence optimization
• Excellent problem-solving skills with the ability to analyze complex situations
• Exceptional verbal and written communication skills in German and English; proficiency in Spanish is a plus
• Willingness to travel across Germany and Spain

🏅Preferred Experiences

• Experience as an MRI technologist or within the radiology field
• Familiarity with working in a start-up or fast-paced environment
• Ability to work both independently and collaboratively within a team

🤝 Work Conditions and Environment

• Work type: Full time
• Work From Home, with occasional business travel
• Collaborate with team members around the country and the world
• Paid Time Off
• Latest gadgets and IT supplies to decorate home-office
• Access to WeWork globally
• Training & Development

🏃‍♀️ Hiring Process

• Document Screening
• Competency-based interview (Hiring manager, HR)
• Competency-based interview (CFO, HR)
• Culture-fit Interview (CEO)
• Onboarding