Endpoint Management Support Engineer (all genders)

“PROBLEM SOLVER WANTED!”

You are the first point of contact in our company when it comes to complex technical customer inquiries. In IT support, you will analyze, evaluate, and resolve inquiries and problems relating to our baramundi software solution and offer the appropriate solution. With around 300-400 new customers joining us every year, our support team of 11 is looking for you: bright, communicative, and ready to serve our customers!

• ACCEPT CHALLENGES You receive support requests from our customers and record them in our ticket system
• FIND SOLUTIONSYou classify the support requests and carry out error analysis and solution finding in close cooperation with your team colleagues and our development department
• MEET DEADLINES You track problem resolution in compliance with SLAs
• WORK CAREFULLY You document the processing and solution paths and use them to create technical documentation
• ACCELERATE SOLUTIONS You receive escalations and try to resolve them as quickly as possible
• DEMONSTRATE COMPETENCE You advise our customers, partners, and interested parties on technical issues
• HAVE FUN You will find your place in our colorful and collegial environment

• Successfully completed vocational training in IT, application development, or system integration, or in another comparable field
• Experience in technical support (ideally with our software)
• Experience in handling customer inquiries on the phone
• Very good network, Windows, and mobile skills (client and server operating systems), e.g., unattended installations and device enrollment
• Good knowledge of security, certificates, and certificate-based communication
• High level of initiative in familiarizing yourself with new topics
• Strong service and customer orientation as well as high resilience
• Very good German skills and good English skills

#1 ARRIVE IN PEACE
Our all-inclusive package makes starting particularly easy. Your personal onboarding buddy will show you everything: from the welcome breakfast to the fully equipped workplace.

#2 FEEL AT HOME
Coffee, fruit, and drinks are free. We take care of your mail and packages. Once a month, all baramundians meet during work hours for pizza and chatting. Just because.

#3 EXPERIENCE VALUE AND APPRECIATION
We believe in values and live them: togetherness and trust. Courage, enthusiasm, and competence. Our communication culture is open and honest. Just like the regular team feedback sessions.

#4 GET REWARDED
You will also feel our appreciation. Success bonuses are as natural as Christmas bonuses, company pension plans, and team events.

#5 ENJOY LIFE
Work time is life time. That’s why you can organize it individually with us. With flexible working hours in full or part-time, home office, and even sabbatical options.

#6 STAY HEALTHY
We want you to feel good. That’s why we have ergonomic furniture and organize health days, massages, yoga, and running groups.

#7 DEVELOP FURTHER
Your personal and professional advancement is important to us. We pay for training and coaching during working hours. Even two-year work stays at our branch in the USA are possible.

#8 WORK AT EYE LEVEL
We are all on a first-name basis, from apprentices to management. We don’t have complicated hierarchies.

#9 YOUR FAMILY IS IMPORTANT TO US
Family means being there, caring, and supporting each other. We do this with daycare subsidies and holiday care, as well as at our family summer festival.

#10 MAKE US EVEN BETTER
We want to be a great place and employer. For that, we need honest feedback.