Field Service Manager - DACH

The Veolia Group stands for ecological transformation. In 2023, with nearly 218,000 employees worldwide, we developed and delivered groundbreaking solutions that are both useful and practical for water, waste, and energy management. Through its three complementary business activities, Veolia contributes to developing access to resources, preserving available resources, and replenishing them.

In 2023, the Veolia Group supplied 113 million people with drinking water and 103 million with wastewater services, produced 42 terawatt hours of energy, and recycled 63 million tons of waste.

Our EMEA Aftermarket Team is at the forefront of pharmaceutical and microelectronic water quality certification. We're the industry pioneers in detecting water contamination through total organic carbon (TOC) analysis, ensuring the highest quality standards for pharmaceutical and semiconductor processes.

SIEVERS Analyzers and Instruments

• Total Organic Carbon (TOC) Analyzers:

• M9/M5310C: Latest generation analyzer for lab, online & portable TOC analysis

• M500/M500e: Online TOC analyzer for regulated industries like pharmaceutical or microelectronics

• Boron Ultra: provides highly sensitive, real-time monitoring of trace boron levels in ultrapure water systems, specifically designed for semiconductor and microelectronics

• CheckPoint: portable, real-time TOC sensor that provides rapid measurements for spot-checking on water systems

• TOC-R3: high-temperature combustion analyzer for TOC and Total Nitrogen measurements, for complex industrial and environmental samples

• InnovOx: for complex industrial and environmental TOC samples, featuring innovative Supercritical Water Oxidation (SCWO) technology 

• Bio Analyzers:

• Eclipse: Bacterial monitoring system for pharmaceutical water

• Soleil: compact bioburden analyzer for monitoring critical points in water systems 

Manage a team of Field Service Engineers of SIEVERS Analytical Instruments in Germany, Austria and Switzerland:

• Manage and coordinate field service team operations

• Oversee installations, validation and maintenance of SIEVERS analyzers

• Ensure timely response to customer requests

• Supervise technical documentation and customer relationship management

• Direct team development and training initiatives

• Monitor and improve team KPIs (Customer Satisfaction, Utilization, etc.)

• Support the team during peak service periods in the field 

A typical week as a Field Service Manager involves strategic oversight and team management responsibilities. Throughout the week, the manager monitors team performance and service delivery, coordinates complex maintenance projects and conducts quality checks on completed service reports. They manage spare-part inventory, approve emergency visits/shipments, and coordinate technical problem-solving sessions while participating in management meetings and strategic planning discussions. The role requires constant attention to team utilization, workload distribution and emergency response protocols. Focusing on reviewing team performance and KPIs, evaluating customer feedback, planning upcoming training activities, and conducting one-on-one meetings with team members. The position demands a balance of operational management, technical oversight and field work, and administrative duties while maintaining strong relationships with both the service team and customers. Regular coordination with other regional managers and driving continuous improvement initiatives are also key aspects of this role.

Required Qualifications:

• Valid Visa and work permit for Germany (EU)

• Engineering, chemistry, or laboratory background with management experience

• Fluency in English and German

• Valid driving license (B)

• Strong people management and technical skills

Preferred Qualifications:

• Salesforce proficiency

• Pharmaceutical industry expertise

• GMP knowledge

• Technical knowledge of analytical instrumentation

Management Aspects:

• Direct supervision of up to 6 team members

• International collaboration opportunities

• Reports direct to EMEA Field Service Leader

• Responsibility for team performance and development

• Strategic planning and resource allocation

Please apply with an English version of your CV for screening purposes.

Our Promise

We believe happy employees create exceptional results. That's why we invest heavily in your development, comfort, and success. At Veolia, you're not just filling a position - you're joining a movement toward environmental sustainability while building a rewarding career.

Veolia embraces diversity and evaluates all applications without discrimination. Ready to make an impact? Join our team and help shape the future of environmental solutions!

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.