German Speaking Customer Advisor in Malta!

Are you a German speaker with a knack for helping people? We're looking for a friendly and proactive Customer Advisor to join our team in Malta. This is a great opportunity to start a career in customer service, supporting a major e-commerce brand. You'll handle all customer questions and issues through email and chat, ensuring every customer feels heard and valued.

This role offers a flexible hybrid setup: you’ll spend two days a week at our modern office in Qormi and work from the comfort of your home for the remaining three days.

What You'll Be Doing

Your main goal will be to provide top-notch support to our German-speaking customers. Forget about phone calls—your work will be entirely written, allowing you to focus on crafting clear, helpful, and professional responses.

Your responsibilities will include:

• Handling written inquiries: Responding to customer emails and live chats about orders, products, shipping, returns, and more.
• Solving problems: Investigating and resolving customer issues with a calm and empathetic approach.
• Becoming a product expert: Learning all about our client's products and policies so you can give accurate advice.
• Maintaining brand reputation: Making sure every interaction leaves a positive impression of the brand.
• Documenting everything: Keeping detailed notes on all customer interactions in our system.

Who We're Looking For

We value your attitude and potential more than your previous work history. If you're a quick learner with a great attitude, we'll provide all the training you need.

You should have:

• Fluent/Native German skills: This is a must for communicating with our customers.
• Good English skills (B2 level or higher): Necessary for training and internal communication.
• Excellent written communication skills in both German and English.
• A natural ability to solve problems and a genuine desire to help people.
• Empathy and patience: You can stay calm and positive, even when a customer is frustrated.
• The ability to work well both independently and with a team.
• Previous customer service experience is a plus, but not required. We welcome motivated beginners!

What We Offer

We believe in taking care of our employees. When you join us, you'll get more than just a job.

• Competitive salary: We offer a great salary that reflects your skills.
• Relocation package: If you're coming from abroad, we've got you covered with paid flight tickets and initial accommodation to make your move to Malta easy.
• Health and life insurance: Your well-being is important to us.
• Career growth opportunities: We’re committed to your professional development with continuous training and chances to advance within the company.
• A fantastic work-life balance: The hybrid model gives you the best of both worlds—teamwork in the office and comfort at home.
• An amazing location: Work and live on the beautiful island of Malta, enjoying its sunny weather, vibrant culture, and stunning history.

Ready to start your new adventure in customer service? Apply today to join our team!