German Speaking Customer Care - Health Tech | Work In Greece

Join the innovative team at Mercier Consultancy MD as a German Speaking Customer Care Specialist in the Health Tech sector! In this role, you will provide essential support to German-speaking clients in a fast-growing industry, all while enjoying the scenic beauty of Greece. If you are passionate about helping others and have an interest in health technology, we want you on our team!

Key Responsibilities

• Deliver outstanding customer service in German via phone, email, and chat, addressing inquiries related to health tech products and services.
• Assist customers with account management, product usage, and troubleshooting technical issues.
• Collaborate with internal teams, including technical support and product development, to resolve complex customer queries efficiently.
• Document and maintain accurate records of customer interactions and feedback in our CRM system.
• Monitor customer feedback and gather insights to help improve our products and services.
• Stay informed about the latest developments in health technology and our product offerings to provide informed assistance to customers.

• Fluency in German (both written and spoken) is required; proficiency in English is advantageous.
• Experience in customer service, preferably within the health tech or medical device industry.
• Excellent communication and interpersonal skills, with a strong commitment to customer satisfaction.
• Ability to work in a fast-paced environment while managing multiple tasks effectively.
• Strong analytical and problem-solving skills, with attention to detail.
• Familiarity with CRM systems and health tech products is a plus.
• Willingness to relocate to Greece and immerse yourself in a dynamic cultural experience!

1. Competitive Monthly
2. Monthly Performance Bonus
3. Fully Paid Training
4. Health Insurance
5. 2 Extra Salaries Per Year
6. And Much More...