German Speaking Customer Experience Associate in Athens, Greece

Patrique Mercier Recruitment JP is on the lookout for a German Speaking Customer Experience Associate to join our enthusiastic team in Athens, Greece! If you have a flair for language and a passion for helping people, this position is an excellent fit for you. You will engage directly with our German-speaking clients, delivering unparalleled customer service and support. Your key responsibilities will include addressing inquiries, resolving issues, and offering insightful advice about our products and services. This is a great opportunity to make a lasting impact while working in a dynamic environment. Take the next step in your career with us!

Responsibilities

• Provide high-quality customer support to German-speaking clients via phone, email, and chat.
• Resolve customer inquiries promptly and professionally, ensuring client satisfaction.
• Maintain accurate records of customer interactions in the CRM system.
• Collaborate with your team to share feedback and improve service processes.
• Stay updated on product features, services, and industry trends to offer informed assistance.
• Participate in regular training and development sessions to enhance your skills.

• Fluency in German and English, both written and spoken.
• Excellent communication and interpersonal skills.
• Previous experience in customer service is preferred.
• Strong analytical and problem-solving abilities.
• Customer-centric attitude with a positive approach to challenges.
• Experience with CRM software and other communication tools is a plus.
• Ability to work in a team and thrive in a fast-paced environment.

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )