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German Speaking Customer Service Agent For Booking.com - Work In Greece

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icon remote-alt Remote / Arbeiten von zu Hause aus

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Arbeitsbeschreibung - German Speaking Customer Service Agent For Booking.com - Work In Greece

Mercier Consultancy MD is delighted to present an exciting opportunity for a German Speaking Customer Service Agent to join the renowned team at Booking.com. This position allows you to work in beautiful Greece, where you'll assist customers while enjoying a vibrant work environment. You will be responsible for providing outstanding service to German-speaking clients, ensuring that their travel experiences are seamless and enjoyable.


Responsibilities

  • Assist German-speaking customers via phone, email, and chat with inquiries related to bookings, cancellations, and travel services.
  • Provide clear, accurate information about accommodations, policies, and available deals to enhance customer satisfaction.
  • Effectively resolve customer complaints and issues, working diligently to achieve positive outcomes.
  • Document all customer interactions in the CRM system to maintain high-quality service and follow-ups.
  • Collaborate with team members and other departments to improve the customer experience continuously.
  • Stay informed about new features, promotions, and trends in the travel industry to provide informed support to clients.
  • Fluency in German (both written and spoken); proficiency in English is beneficial.
  • Experience in customer service, especially in the travel or hospitality industry, is preferred.
  • Strong communication skills and a commitment to outstanding customer service.
  • Able to handle challenges with poise and provide effective solutions to customer issues.
  • Proficient in using CRM systems and standard office software.
  • Self-motivated with the ability to work independently in a remote or hybrid work environment.
  • A passion for travel and a desire to help others create memorable travel experiences.
  1. Competitive Monthly
  2. Monthly Performance Bonus
  3. Fully Paid Training
  4. Health Insurance
  5. 2 Extra Salaries Per Year
  6. And Much More...
Original job German Speaking Customer Service Agent For Booking.com - Work In Greece posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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