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German Speaking Customer Service for Digital Wallet Provider - Work In Greece

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Arbeitsbeschreibung - German Speaking Customer Service for Digital Wallet Provider - Work In Greece

Mercier Consultancy MD is thrilled to announce an exciting opportunity for German Speaking Customer Service Representatives to join a leading Digital Wallet Provider in Greece. This role offers a unique chance to work in a dynamic environment while assisting clients with their digital wallet inquiries and providing exceptional customer service in German.


Key Responsibilities

  • Handle customer inquiries regarding digital wallet services, transactions, and account management via phone, email, and live chat in German.
  • Provide assistance with troubleshooting issues related to digital payments and account access.
  • Educate customers about features, security measures, and benefits of using the digital wallet.
  • Document all customer interactions accurately in the CRM system for tracking and reporting.
  • Collaborate with technical teams to address complex issues and ensure prompt resolutions.
  • Stay updated on industry trends, new features, and regulatory changes affecting digital payments.
  • Fluency in German (both written and spoken) is essential; proficiency in English is a plus.
  • Previous experience in customer service, preferably within the financial technology or digital payments sector.
  • Strong communication skills with a customer-centric approach.
  • Ability to troubleshoot technical issues and provide clear guidance to customers.
  • Excellent organizational skills and the ability to manage multiple tasks efficiently.
  • Proficient in using CRM systems and other customer service-related tools.
  • Willingness to work flexible hours, including evenings and weekends, if required.
  1. Competitive Monthly Salary
  2. 2 Extra Salaries Per Year
  3. Fully Paid Relocation Package
  4. Fully Paid Training
  5. Health Insurance
  6. And Much More...
Original job German Speaking Customer Service for Digital Wallet Provider - Work In Greece posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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