German Speaking Help Desk for Media Streaming Platforms, Athens, Greece

Join Patrique Mercier Recruitment JP as a German Speaking Help Desk Specialist for leading media streaming platforms in the vibrant city of Athens, Greece! This is an exciting opportunity to work in a dynamic industry while living in one of Europe’s most beautiful and historic cities. In this role, you will be the first point of contact for German-speaking customers, providing top-notch support and assistance with their inquiries related to media streaming services. Your passion for technology and excellent communication skills will help you deliver an exceptional customer experience as part of a collaborative team.

Responsibilities

• Provide outstanding customer support to German-speaking users via phone, email, and chat for media streaming platforms.
• Troubleshoot and resolve user issues related to account management, technical problems, and service inquiries.
• Guide customers through platform features and functionalities, enhancing their overall user experience.
• Document customer interactions and issues accurately in the CRM system.
• Collaborate with cross-functional teams to escalate and resolve more complex issues.
• Engage in ongoing training to improve your knowledge of media streaming technologies and customer service techniques.
• Contribute to team goals by sharing knowledge and providing feedback for process improvements.

• Fluency in German and English, both written and spoken.
• Strong customer service skills with a focus on delivering quality support.
• Technical aptitude and problem-solving skills to address customer inquiries effectively.
• Prior experience in help desk or customer support roles is preferred.
• Familiarity with media streaming platforms and technologies is a plus.
• Ability to work in a fast-paced environment and manage multiple tasks.
• A positive attitude and a willingness to learn and grow in a supportive team environment.

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )