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German Speaking Support Agent - Logistics | Work In Greece

icon briefcase Auftragstyp : Vollzeit
icon remote-alt Remote / Arbeiten von zu Hause aus

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Arbeitsbeschreibung - German Speaking Support Agent - Logistics | Work In Greece

Mercier Consultancy MD is pleased to announce an exciting opportunity for a German Speaking Support Agent specializing in Logistics. This position is based in Greece and offers a chance to join our dynamic team, where you will provide essential support to our German-speaking clients in the logistics sector. In this role, you will ensure that our customers receive the highest level of service and assistance regarding their logistical needs.


Key Responsibilities

  • Deliver outstanding customer support to German-speaking clients through various channels, including phone, email, and live chat.
  • Assist customers with inquiries related to logistics services, including shipping options, delivery timelines, and tracking.
  • Manage and effectively resolve customer complaints to ensure a positive customer experience.
  • Document all customer interactions accurately in our CRM system for effective tracking and follow-up.
  • Work closely with logistics teams to address customer issues and improve service efficiency.
  • Stay up to date on company offerings, logistics processes, and industry trends to provide knowledgeable support to customers.
  • Fluency in German (both written and spoken) is essential; knowledge of English is an advantage.
  • Prior experience in customer service, particularly in the logistics or transportation industry, is preferred.
  • Excellent communication skills with a focus on creating positive customer experiences.
  • Strong analytical and problem-solving abilities to navigate customer inquiries effectively.
  • Familiarity with CRM systems and customer service software is beneficial.
  • A strong team player with the ability to work independently and manage multiple tasks.
  • A commitment to providing high-quality service and support to customers.
  1. Competitive Monthly Salary
  2. Fully Paid Relocation Package
  3. Monthly Performance Bonus
  4. 2 Extra Salaries Per Year
  5. Fully Paid Training
  6. Health Insurance
  7. And Much More...
Original job German Speaking Support Agent - Logistics | Work In Greece posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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