German-speaking Customer Success Manager (m./w./d.)

Are you ready to dive into the vibrant world of customer success and make your mark in one of our markets? We are seeking dynamic Customer Success Manager with German language skills to join our team in Hamburg. If you’re based in Helsinki, you may also have the option to work from our Helsinki office.

About Us
Founded in Helsinki in 2018, our platform helps companies source branded content directly from thousands of content creators effortlessly and efficiently. Leading brands like Lumene, Saaren Taika, Artdeco, and Seeberger are already using Boksi, but we know we’ve only reached a fraction of the potential our platform has. Headquartered in Helsinki, Finland, we are an international company poised for growth.

Your role
As a Customer Success Manager, your key responsibilities will be to support our customers at all stages of their journey — from onboarding to executing campaigns and driving business growth. Your most important task is reflected in your title: to help customers succeed with their Boksi campaigns and exceed their expectations. You will also work closely with other functions, such as Sales, to ensure a smooth customer journey from start to finish, and with the Product team to ensure the platform meets customer needs. We operate in a hybrid model, and this position is full-time and based in Hamburg or Helsinki.A few qualities we’re looking for in our ideal candidate:

• B2B Customer Relationship Mastery: We highly value expertise in managing B2B customer relationships, projects, and accounts, particularly from experience in Customer Success teams. Your proficiency in leading efficient and effective customer onboarding and meetings is crucial.


• Project Management Mastery: You may handle multiple projects simultaneously and must be able to view your project portfolio holistically, prioritize, delegate, and take action without dropping the ball.


• Proactive Initiative and Results-Driven: Your natural ability to take charge, be proactive, plan independently, and consistently deliver impressive results is essential. We see Customer Success as more than just a role; it’s a mindset, and we’re looking for a Customer Success Manager who embodies this philosophy. 🌟


• Adaptability in a Dynamic Environment: As a startup, our environment is ever-changing. We seek a candidate who thrives in such settings, embracing and advocating for change.


• Team Collaboration: A strong team player, you will join a culture of mutual support and care 💜. We are looking for someone who shares our values and contributes positively to our team dynamics.


• Influencer Marketing and Content Creation: Experience in these areas is a significant plus, adding value to our diverse skill set.


• Language Proficiency: Fluency in German and English. Boksi’s official working language is English, but you will primarily communicate with customers in German.

Your role in our team is not just about meeting expectations — it’s about exceeding them and contributing to a culture of excellence and innovation. 

What’s in it for you:

• Supported Professional Growth: Experience swift career advancement in an environment that truly nurtures your development. We’re committed to supporting you in reaching your utmost potential. 🚀


• Global Collaboration: Join a dynamic, international team, bringing together diverse perspectives from around the world. 🌏


• Remote-Friendly and Flexible: Enjoy the freedom of remote work and flexible hours, allowing you to balance work and life seamlessly. ⚖️


• Welcoming Team Culture: Be part of a warm and supportive team eagerly awaiting your arrival. 😍

Our perks

• Sports benefits: Recover from work and keep yourself active by working out. 🏋


• Auntie online therapist service: Receive support for work-life challenges with Auntie’s low-threshold mental health related service. 😮‍💨


• Learning and team building: Engage in educational workshops and team activities to foster both personal and professional growth. 📚


• Spend your birthday your way: Celebrate your birthday with a day off on us! 🎂


• Quarterly team activities: Look forward to quarterly team days filled with activities, from massages to padel. 🎾🧖‍♂️


• Office in the city center: Work in modern office spaces in Hamburg, equipped with ergonomic tools for your comfort.


• Annual Company Offsite: Enjoy the excitement of traveling to a new destination together each year, strengthening team bonds and creating memorable experiences. 🌴

Apply Now
If you’re excited to be part of our journey, we’d love to hear from you! Send your CV and application letter to us!

Our Values
We are committed to our values, and all our actions reflect them. We evaluate performance not only based on what someone does but also on how it is done.

Annually, Boksers vote on who they believe best exemplifies these values:
🌟 Making a Difference: At our core, we aim to revolutionize an entire industry. We recognize that changing the world is a team effort, and we are committed to making that happen together.
🚀 Initiative and Adaptability: We’re action-takers who start quickly and learn rapidly. Embracing mistakes as part of our journey, we focus on learning from them to avoid repetition. We value boldness over caution, understanding that progress often requires taking risks.
🧠 Working Smart: Our approach balances exceptional performance with efficiency. We understand the importance of distinguishing between times when excellence is required and when meeting the ‘good enough’ standard is indeed sufficient.
⚖️ Balancing Speed with Wellness: We believe in moving swiftly while also valuing the importance of taking breaks. This balance is essential for sustaining our momentum and well-being.
🫀 User-Centric Focus: Our users — brands, creators, and agencies — are at the heart of everything we do. We prioritize active listening, curiosity, and a deep understanding of their needs and desires to ensure that our efforts are always aligned with their expectations.
🎉 Celebrating the Journey: Our mission to disrupt the industry is filled with challenges, but the collective victories make it all worthwhile. We emphasize the importance of celebrating every win, big or small, recognizing that these moments fuel our journey forward.