Head of Customer Experience (m/w/d)

Shape the next chapter of patient-centered healthcare — with elegance, speed, and heart. 

At DrAnsay, we’re one of Europe’s fastest-growing digital health platforms, giving thousands of patients seamless access to medical cannabis. With a bold vision and AI-first approach, we’re building a healthcare experience that’s intuitive, personal, and loved by our users. 

As Head of Customer Experience, you’ll join a high-talent, high-trust environment where CX is strategic. You’ll lead our next wave of scale with creativity and precision — designing smart, human-centric systems that power satisfaction and growth.  

What you’ll do 

• Lead and scale a lean, multilingual, automation-first support team 

• Design the CX architecture

• Implement automation that enhances speed and satisfaction: GPT-based flows, internal copilots, proactive nudges 

• Build insight loops with Product, Tech, and Marketing — turning patient feedback into growth 

• Standardize operations with clear ownership, smart SOPs, and scalable processes 

• Act as the voice of the patient in strategic decisions — bringing empathy, clarity, and data to the table 

What you bring 

• 5+ years in CX, Lifecycle, or Operations — with at least 2 years in a leadership role 

• Proven experience scaling CX in fast-growing or tech-driven environments 

• Deep knowledge of support platforms, automation tools, and performance metrics 

• Strategic mindset, hands-on execution, and a love for building clean systems 

• Strong communication — clear, direct, and inspiring across functions 

• Bonus: healthtech, regulated markets, or medical cannabis experience 

• Based in or near the EU time zone (±2h) 

What We Offer:

#Healthy420: Be part of the future of healthcare, enabling safe access to medical cannabis.
#AttractiveCompensation: Enjoy a top-notch salary.

#CreativeFreedom: Your ideas matter—bring them to life!

#TeamSpirit: Collaborate with passionate small teams that make a big impact.

#GrowthOpportunities: Dedicate time to personal development and continuous learning.