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Information Technology Operations Manager

icon building Unternehmen : Lobster
icon briefcase Auftragstyp : Vollzeit
icon remote-alt Remote / Arbeiten von zu Hause aus

Arbeitsbeschreibung - Information Technology Operations Manager

This is a vacancy for a hybrid/on-site role at our HQ in Tutzing. We encourage applications from all qualified candidates, regardless of gender identity.

We’re looking for a people-focused and technically skilled Information Technology Operations Manager (m/f/x) to lead and grow our internal Helpdesk team capabilities. In this key role, you’ll lead and develop a team of six vibrant and friendly specialists, drive the evolution of our IT infrastructure, and ensure our systems are secure, modern, and reliable.
If you enjoy combining strategy with hands-on technical oversight and want to make a visible impact in a collaborative environment—this would be a great next step!
  • Leading and developing a six-person IT Operations team, including resource planning and team structure design.
  • Defining and executing the IT Operations strategy in close collaboration with the IT leadership team.
  • Ensuring stable, secure, and continuously improving IT infrastructure across on-prem and AWS cloud environments.
  • Overseeing internal IT support and maintaining a high level of service quality.
  • Planning and delivering modernisation projects and system integrations.
  • Establishing ITIL-based processes and managing IT security, compliance, and risk.
  • Defining and tracking KPIs while overseeing incident and change management.
  • A degree in (business) informatics or a related field.
  • 5+ years of experience in IT operations, including team leadership expertise.
  • Solid knowledge of IT infrastructure, cloud platforms (preferably AWS), Windows/Linux systems, and network/security principles.
  • Experience with service management and process automation, including relevant certifications like ITIL, AWS, and Azure.
  • A strategic and structured mindset, strong leadership and communication skills, and fluency in German and English.
  • A service-oriented and solutions-driven approach with a focus on quality and collaboration.
  • A modern, spacious office with a view of Lake Starnberg in Tutzing
  • Subsidised lunches in our in-house restaurant
  • A personal learning and development budget
  • 30 vacation days per year
  • Up to 20 days of remote work per year from any EU country
  • Bike leasing through our partnership with JobRad
  • The opportunity to work flexibly from home
  • Team evenings every Thursday with refreshments covered by the company
  • A company pension plan (bAV)
If you’re excited about this role but don’t meet every qualification, we encourage you to apply! 

Lobster is an equal opportunity employer. We are committed to fostering a diverse and inclusive environment where empathy and respect guide our interactions.
Original job Information Technology Operations Manager posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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