Marine Operations and QCM Specialist (m/f/d) Vessel Operations, Quality Control and Claims

We are the European general agency of the globally active shipping company KAWASAKI KISEN KAISHA Ltd. ("K" Line). As a leading shipping company in the RoRo business, we offer highly sophisti­cated and tailor-made mari­time trans­port solu­tions to our custo­mers from the automotive and heavy machinery indus­tries. As European headquarters based in Hamburg, we are respon­sible for plan­ning and managing the regular services from Europe to North America and Asia as well as their marke­ting in Europe.

To support our dynamic and multi­national team in Hamburg, we are looking for a new

Marine Operations and QCM Specialist (m/f/d) Vessel Operations, Quality Control and Claims

• Support technical assessment and acceptance of cargoes incl. High & Heavy, special and project cargo as well as review of operational handling.
• Support IMDG-related coordination, including documentation review, DG stowage information and operational communication with vessels and ports.
• Participate in cargo quality follow-up, damage prevention, port attendance, vessel feedback and survey-related matters.
• Support QCM/VOS team with analysis of operational deviations, near misses, cargo damage cases and root-cause identification incl. standardization of workflows, SOPs, checklists and digital tools.
• Assist with claims handling by reviewing damage documentation, survey reports, incident reports and operational evidence.
• Prepare and issue voyage instructions, discharging instructions, sailing information and operational updates in internal systems.
• Communicate with vessels, ship management companies, local offices, ports, agents and internal departments to maintain scheduled voyages.
• Support bunkering coordination, including confirmation of fuel specifications and review of bunker supplier information.
• Prepare, review and distribute cargo stowage plans to relevant parties.
• Collect and follow up operational cost reports from local offices.
• Assist with environmental and technical matters related to vessel operations.
• Support operational follow-up in case of disruption, delay, off-hire or other vessel-related incidents.
• Prepare summaries, meeting materials, reports incl. incident reports in case of accidents, serious cargo damage or operational irregularities and coordinate required follow-up actions.

• Completed vocational training, university degree or comparable qualification related to shipping, logistics, nautical science, marine operations or port operations.
• Nautical background, sea-going experience, port captain experience or marine technical experience is an advantage.
• Professional experience in RoRo shipping, vessel operations, port logistics, cargo planning, High & Heavy, survey or claims handling is desirable.
• Good understanding of vessel operations, port processes, cargo flow, stowage planning and international communication chains.
• Knowledge of the IMO CSS Code, IMDG Code and SOLAS is an advantage.
• Very good written and spoken English; German language skills are expressly preferred.
• Careful working style, strong affinity for numbers, good prioritization skills and a sense of responsibility in critical situations.
• Willingness to travel to European ports, terminals, vessels and service providers as well as a Class B driving license.

Digital competencies:

• Confident use of Microsoft 365, especially Outlook, Excel, Word, PowerPoint, Teams and SharePoint.
• Experience working with structured data, operational reports, Excel analyses and management documents.
• Openness towards digital collaboration tools such as SharePoint Lists, Planner, Loop or comparable solutions.
• Basic understanding and responsible use of modern AI models and AI-supported applications in the daily work context.

• Permanent full-time position in an international maritime environment
• Cross-departmental role between Vessel Operations and Quality Control & Marine Technical with a diverse range of responsibilities
• Close collaboration with international colleagues, ports, vessels, OEMs, surveyors, and ship management teams worldwide
• Great intercultural corporate culture with the opportunity to work across global networks
• Attractive remuneration package, including additional benefits such as vacation pay and a 13th monthly salary
• Additional allowances for the Deutschlandticket, fitness center, Ticket Plus® City, and more
• Capital-forming benefits (vermögenswirksame Leistungen)
• Flexible working hours and attractive mobile working options to support a positive work-life balance
• Modern office conveniently located near a central hvv hub in Hamburg

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