Multilingual Artist and Label Relations Executive

Unternehmen : IMusician Digital AG

Remote / Arbeiten von zu Hause aus

Arbeitsbeschreibung - Multilingual Artist and Label Relations Executive

We are looking for a multilingual Artist and Label Relations Executive (most desired languages: French, English, German). This is a full-time (40 h per week) and hybrid-remote position.

Your main responsibility will be customer support in different languages and you should be organized, self-motivated and have experience of successfully handling customers.

The responsibilities include, amongst other things:

Be the the first point of contact for new and existing customers
Answer inquiries by using our CRM tool
Resolve product & service problems by clarifying the customer complaints and by communicating with our internal team
Ensure that quality metrics are met and maintain a high level of customer satisfaction
Contribute to improve efficiency, processes and touch time
Translation of website content, marketing messages & internal resources
Proactively identify and report system bottlenecks and bugs

Fluent in English & French at a business level with excellent written skills, additional language skills in German are a plus!
Based in Berlin with a German work permit
Prior experience with customer service is a big plus
Strong communication skills and comfortable working in a remote environment
Patient problem solver with a desire to understand and help customers
Team-player, eager to learn
Experience with writing content in the specified languages and translations is a plus
Strong passion for music and knowledge of the music business is a big plus!

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Multilingual Artist and Label Relations Executive

Arbeitsbeschreibung - Multilingual Artist and Label Relations Executive

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