Network Support Engineer (m/f/d)

Hero Tech Center Germany has been developing innovative concepts for the world's largest two-wheeler manufacturer Hero Motocorp Limited from India. At our location in Stephanskirchen, Rosenheim, we are a 60-strong team from 12 nationalities that has an impact on the mobility of the future by supporting the parent company in India with new technologies and innovative vehicle concepts and overseeing new developments from concept to series development. With our Vehicle Engineering & Development, Electrical Development and Advanced Styling divisions, we cover many areas of two-wheeler development. Our special feature is that the engineers for the chassis and body sit directly next to the designers of the Advanced Styling and thus have very short coordination paths.
Electromobility is not neglected by us either and is also covered from the beginning with good requirements management to internal battery and cell development to the electric drive train and testing.

• Monitoring & Alerting: Proactively monitoring network health/ server performance, disk space, CPU/RAM utilization using tools like SolarWinds, Nagios, or PRTG to identify outages or performance drops.
• User & Access Management: Handling Active Directory (AD) tasks such as password resets, unlocking accounts, creating/modifying user profiles, and managing Group Memberships.
• Incident Management: Acting as the first point of contact for network tickets. This involves acknowledging, classifying, and resolving or escalating issues within Service Level Agreements (SLAs).
• Basic Troubleshooting: Resolving common connectivity issues, such as faulty cables, port errors, IP conflicts, or VPN login failures.
• Backup Operations: Monitoring daily backup jobs (using tools like Veeam, Veritas, or Commvault) and performing basic file-level restores when requested.
• Hardware Maintenance: Assisting with 'rack and stack' (physically installing routers and switches), cable management (patching), and labeling equipment.
• Documentation: Maintaining accurate logs of network changes, inventorying assets (serial numbers, models), and updating network diagrams.
• User Support: Providing remote or on-site support to end-users for basic network-related queries like Wi-Fi access or printer connectivity.

• Networking Fundamentals: A solid understanding of the OSI model, TCP/IP, DNS, DHCP, and Subnetting.
• Device Knowledge: Basic familiarity with Cisco, Juniper, or HP command-line interfaces (CLI) for simple configuration checks.
• Standard Protocols: Awareness of routing (OSPF, BGP) and switching (VLANs, STP) concepts.
• Tools: Experience with basic diagnostic commands like ping, traceroute, nslookup, and netstat.
• Education: Usually a Bachelor's degree in IT, Computer Science, or equivalent work experience (1–2 years).
• Communication Essential for explaining technical issues to non-technical users.
• While Desktop Support focuses on the end-user device (laptops, local apps), If a user can't login, it's Desktop Support; if the server that authenticates everyone is slow.

• Annual Vacation: 30 days of paid leave (exceeding the legal minimum of 20 days).
• Mobility Perks: Choice of a Deutschland-Ticket (Job-Ticket) for public transit or Job-Bike leasing.
• Meal Benefits: Lunch vouchers or subsidized on-site canteens.
• Retirement: Company pension schemes ( Betriebliche Altersvorsorge ) with employer matching contributions.
• Maternity Protection (Mutterschutz)
• Parental Leave (Elternzeit)

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