Onboarding Manager / Technical Integration, Marketplace Belgium (m/f/d)

About Redcare Pharmacy: As Europe’s No.1 e-pharmacy Redcare Pharmacy is powered by passionate teams and cutting-edge innovation. We strive to create a healthy collaborative work environment where every employee feels valued and inspired to contribute to our vision “Until every human has their health”. If you’re seeking a career that offers purpose and aligns with your values join us and start your #Redcareer today.

This role can be filled in Tongeren (Belgium), the Netherlands (remote) or Germany (remote).

About the role: Be in the thick of it, not just part of it! As our new Onboarding Manager for the Belgian marketplace, you’ll play a pivotal role in driving the success of our partners and contribute directly to the growth and development of our platform. This is your opportunity to help shape how sellers integrate and thrive within a rapidly expanding and ambitious e-commerce environment.

About your tasks:

• Guide our partners through the entire technical onboarding process on our e-commerce marketplace platform.
• Support and train partners on setting up their accounts and uploading their product portfolios.
• Monitor the technical flow to ensure everything runs smoothly – from product visibility to successful order processing.
• Act as the primary contact for all technical questions during and after onboarding.
• Be the vital link between our partners and internal teams such as Acquisition and IT.
• Contribute to process improvements within onboarding and customer support.

About you:

• You hold a degree or training in business, IT systems, or e-commerce.
• You have experience in onboarding, customer support, technical support, or IT consulting.
• You are familiar with the e-commerce environment and enjoy working in a fast-paced setting.
• You are fluent in Dutch and English; French is a plus.

About your benefits: In order to provide you with the best possible support for your individual needs - whether it‘s living a healthy life, having enough time for your family, or developing your skills - we offer a wide range of different, site-specific benefits:

• Get quick and professional help from psychologists from nilo if you feel overwhelmed in private or professional life. Anonymous and free of charge.
• We promote teambuilding through creative team events, and celebrate our successes together at regularly scheduled parties.
• Grow! We support and encourage your individual development through various in- and external trainings.
• You get a 10 % employee discount on all over the counter, beauty and personal care products in our online store & 20 % discount on nu3.
• We are happy to support you with your arrival! Be it with the compilation of forms, appointments with authorities or the search for a suitable health insurance.

#LI-Remote