OPERATIONS AND CUSTOMER SERVICE SPECIALIST

Unternehmen : Leaseteq Ag

Auftragstyp : Vollzeit

Remote / Arbeiten von zu Hause aus

Arbeitsbeschreibung - OPERATIONS AND CUSTOMER SERVICE SPECIALIST

Processing leasing and financing applications - from checking the documents to preparing the final contract activation
Guiding customers through the digital application process - e.g. support with questions, logging cases in CRM
Checking documents and creditworthiness information - for completeness and plausibility
Coordination with external partners (e.g. Schufa, banks, leasing companies) for smooth contract processing
Customer support throughout the entire leasing life cycle - from application to vehicle delivery, contract changes to termination or damage reports in coordination with our leasing partners
Processing incoming inquiries and tickets - independent resolution of inquiries and, if necessary, customer communication until clarification
General back office and administrative tasks to ensure smooth processes in day-to-day business

Enthusiasm for new (financial) technologies as well as cars and customer service
Completed commercial apprenticeship/studies or comparable qualification with experience in the areas of operations or customer service
Experience in the car financing or leasing industry and an understanding of the associated processes is an advantage
High customer focus and excellent communication skills, especially in direct customer contact
Analytical thinking and solution-oriented approach, paired with a strong understanding of processes
Confidence in using digital tools and a quick grasp of new systems
Fluent language skills in German and English
Optional: experience with Atlassian tools (Jira, Confluence) or Slack

Collaboration in a passionate team that wants to achieve great things through transparency, appreciation and respect
We enable hybrid working: Onboarding and workshops on site in Berlin, Vienna and Zurich depending on the topic
Brand new Apple workstation equipment
Educational and relaxed after-work events with colleagues from the DACH region in Zurich and Berlin
Attractive salary based on your experience and skills

LeaseTeq is an innovative FinTech with Swiss roots and an international team of 40+ experts. Our software is revolutionizing car financing for car manufacturers, dealers, mobility platforms and banks. Thanks to our solution, customers can complete financing applications in just 15 minutes - making long waits and the tedious sending of documents a thing of the past.
Join a dynamic, technology-driven company - right now, in the exciting phase of our market entry in Germany.

Original job OPERATIONS AND CUSTOMER SERVICE SPECIALIST posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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OPERATIONS AND CUSTOMER SERVICE SPECIALIST

Arbeitsbeschreibung - OPERATIONS AND CUSTOMER SERVICE SPECIALIST

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