Partner Manager

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Partner Manager owns the health, performance, and strategy of the assigned partners within their territory, with a focus on pipeline development, market expansion, and sales execution. This role translates partner strategy into measurable business outcomes by aligning ServiceNow priorities with field and partner execution.

Working closely with Field Sales, Partners, Marketing, Enablement, Sales Operations, and Technical Partner Advisors (TPAs), the Partner Manager drives co-sell motions, identifies new buying centers, expands into new markets and net new logos, and ensures partners deliver successful customer engagements. This role is not solution- or product-specific and focuses on partner growth, sales effectiveness, and scalable execution across ServiceNow Routes to Market.

What you get to do in this role:

• Own end-to-end partner lifecycle management, including strategic partner planning and GTM business plans to drive sales pipeline and growth
• Drive partner pipeline development, inspection, and assist with deal progression in partnership with field sales
• Work with partners to generate new business in existing accounts, new markets, and net new logos while ensuring partners deliver successful projects
• Develop joint GTM plans with Marketing to drive co-sell and demand generation leading to pipeline and revenue
• Advise partners on market, geographic, and route-to-market expansion, including identification of new buying centers and customer sales motions
• Collaborate with Technical Partner Advisors (TPAs) and the to align sales plays to Routes to Market and guide partners on how to sell ServiceNow
• Conduct quarterly and bi-annual business reviews, governance forums, and milestone tracking
• Coach and enable partners both remotely and face-to-face, building senior-level relationships and managing partner risk
• Track performance metrics, readiness indicators, and reduce friction by escalating risks as needed

Success Measures

• Partner pipeline growth, and revenue contribution
• Expansion into new markets, buying centers, and net new logos
• Consistency of partner execution, governance, and project delivery
• Field and stakeholder satisfaction
• Partner maturity, scalability, and enablement effectiveness

Why This Role Matters

This role strengthens partner-led growth by ensuring partners are equipped to generate pipeline, expand into new markets, and execute effective sales motions. Through strategic partner planning, joint GTM execution, and close collaboration with TPAs and field sales, the Partner Manager translates strategy into consistent, scalable outcomes that drive ServiceNow revenue growth.

Qualifications

To be successful in this role you have:

• 5–10+ years in partner management, alliances, or ecosystem roles
• Strong understanding of partner-led and co-sell sales motions
• Experience developing and executing GTM strategies through partner ecosystems
• Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving, including using AI-powered tools, automating workflows, or analyzing AI-driven insights
• Ability to influence and operate in a matrixed organization
• Executive communication and relationship management skills
• Comfort operating in ambiguity with a bias toward action

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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