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TrustYou is a leading AI-driven hospitality platform dedicated to transforming guest experiences and empowering businesses to thrive. With a multicultural team of over 120 professionals working remotely across the globe, we are on a mission to help companies grow by achieving customer excellence.
At TY, our culture continually evolves and is shaped by the people who work here. We embrace an open feedback culture, focusing on continuous improvement and customer excellence.
Every team member's unique voice contributes to our collective success, fostering an environment where we test, learn, and improve together.
Our products enable our customers to make guests happier, increase customer lifetime value and save unnecessary costs.
Customer Experience Platform (CXP): AI-powered insights for exceptional guest experiences. Improve service quality based on surveys and reviews across the web, respond to all feedback with the help of AI, and market your reputation.
Customer Data Platform (CDP): AI-powered customer data management for more direct bookings. Merge and master customer data, manage consent, and transform insights into effective marketing, personalized journeys, and higher lifetime value.
AI Agents: Intelligent, always-on agents that boost productivity and reduce operational costs. Available 24/7, they provide instant, personalized recommendations, answer inquiries, and optimize direct booking conversions.
Learn more about TrustYou at www.trustyou.com
If you share our passion for customer happiness and believe in the power to make an impact, you're in the right place. Join us in our mission to revolutionize the hospitality industry through innovation and excellence.
Position: Senior Software Engineer - Data
Location of the role: Germany / Spain / Romania (Remote)
As a Senior Software Engineer - Data, you will be responsible for the end-to-end development and technical execution of our core data infrastructure. You will focus on writing clean, efficient code to build high-performance, data-intensive APIs and complex processing pipelines that serve as the foundation for our data products.
This role is designed for a technical expert who enjoys being hands-on with distributed systems and taking full ownership of the implementation and delivery of robust data solutions.
In your role, you will make an impact by….
- Developing and driving the architecture of complex data systems that prioritize scalability and long-term maintainability.
- Building and operating production-grade, data-intensive APIs using FastAPI.
- Designing and optimizing complex data pipelines to ensure high performance and data integrity.
- Taking full accountability and ownership of system components, working in a self-sufficient manner to solve technical challenges.
- Implementing rigorous testing using appropriate frameworks and maintaining high standards for CI/CD workflows.
- Mentoring junior engineers and fostering a culture of technical excellence through open feedback.
- Adopting AI tools into developmental workflows to increase team efficiency and innovation.
You are a perfect fit, if you have…
- 10+ years of professional experience with 5+ years specifically focused on data engineering.
- High fluency in Python and SQL for complex data manipulation and system building.
- Deep technical expertise with Kafka and Clickhouse.
- Strong hands-on experience with Docker, Kubernetes, and automated CI/CD pipelines.
- Proven ability to build APIs at scale.
- Significant experience working with open source tools and technologies within the data ecosystem.
- Experience writing comprehensive test suites and optimizing system performance at scale.
- Excellent communication skills and a desire to work in an environment based on transparency and feedback.
- Fluency in English.
You are ideally someone who has….
- Previous experience or knowledge working with Redis, Elasticsearch and FastAPI.
- Familiarity with Javascript or experience working alongside BI tools to visualize data insights.
- A proactive approach to architectural decision-making and a history of leading complex technical projects.
- A collaborative mindset that values mentorship and the continuous improvement of development processes.
And most importantly, what's in it for you...
- Working in a global, diverse, and collaborative team.
- Flexible working hours that allows you the freedom to shape your work-life.
- Remote-friendly environment.
- On-going career development, training, and coaching.
- Six days for learning & development.
- Celebrate in style at our team events (in-person and virtually).
- Social benefits and perks based on location.
P.S. TrustYou is an equal-opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of gender, background, religion, orientation, age, or ability.
If you are excited about this opportunity, join us! We look forward to your application and getting to know you.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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