Senior Solutions Engineer (Post-Sales)

Synthflow AI is a no-code platform for deploying voice AI agents that automate phone calls across contact center operations and business process outsourcing (BPO) at scale. We help mid-market and enterprise companies manage routine calls to save teams time and resources.

Our agents have already delivered measurable impact:

• Over 5 million hours of contact center operations saved

• 35% more calls answered compared to non-AI operators

• 45 million calls handled with a 99.9% uptime

Backed by Accel, Atlantic Labs, and Singular and trusted by over 1,000 customers, our growth leads an industry shift toward sophisticated and accessible conversational AI.

About the Role

As a Post-Sales Solutions Engineer at Synthflow, your primary focus will be ensuring the technical and operational success of our enterprise customers after the sale is complete. You will be responsible for leading the implementation, onboarding, and long-term technical health of our customers. This role is a combination of hands-on implementation, project management, and relationship management, ensuring our customers realize the full value of their investment and achieve their business goals.

Your Responsibilities:

• Lead the technical onboarding and implementation of Synthflow's AI phone agent solutions, including prompting strategies, API integrations, and customized setups. You are responsible for the successful implementation and time to go live.

• Serve as the primary technical contact for new and existing customers, troubleshooting and resolving integration-related issues.

• Conduct regular check-ins and host technical workshops with customer project leads and engineering teams to ensure successful adoption and utilization.

• Own project planning, from kickoff to go-live, working directly with customer engineering teams.

• Collaborate closely with Synthflow's sales, engineering, and customer success teams to deeply understand and deliver on customer needs.

• Act as voice of the customer, providing structured feedback to product and engineering on recurring integration needs, gaps, and opportunities.

Who You Are:

• You have at least 3-5 years of relevant experience in a technical implementation, customer success engineering, or a similar post-sales role.

• You have previous experience at a fast-growing startup and / or with Enterprise B2B product implementations

• You have experience integrating SaaS platforms with enterprise CRMs, telephony systems, or workflow automation tools (e.g., Salesforce, Twilio, Genesys, n8n).

• You have experience or deep interest in AI/ML technologies and prompt engineering.

• You are an expert in clear, effective communication and can comfortably manage both internal and external stakeholder expectations.

• You’re a builder who thrives in ambiguity, enjoys wearing multiple hats, and can roll up your sleeves on code and customer workshops.

Preferred Qualifications (Bonus Points):

• Familiarity with Large Language Models (LLMs) and prompting.

• Strong understanding of customer success and account management processes.

• Flexibility in working hours to accommodate enterprise customer schedules.

• Familiarity with SIP, telephony providers, or call center systems is a strong plus.

Founded in Berlin in 2023 by serial entrepreneurs Albert Astabatsyan, Hakob Astabatsyan, and Sassun Mirzakhan-Saky, Synthflow AI democratizes access to advanced voice AI with a no-code platform that lets enterprises easily create, deploy and scale natural-sounding, cost-effective voice agents tailored to their business needs.