Senior Technical Services Manager (all genders)

With intelligent charging solutions for electric vehicles, we are shaping the energy world of tomorrow. As part of the Volkswagen Group, we will be the first provider on the market to offer drivers and fleet managers of electric vehicles a seamless and holistic charging and energy experience. Elli will change the way energy is used and generated in the future. We make life with electricity simple, smart, economical, and smooth—anytime and anywhere. Elli is part of the energy transition and is driving the breakthrough of e-mobility. If you are excited about shaping the future, become part of our team.

This position can be performed at our locations in Munich, Berlin, Wolfsburg, Eschborn, or from home.

OUR WORK ENVIRONMENT

• We work in a dynamic team where you can quickly take on responsibility
• Across Europe—from the Iberian Peninsula to the far north of Scandinavia
• We foster an open and modern corporate culture with talented colleagues from all over the world

WE OFFER

• The opportunity to actively shape a new era of mobility
• Flexible working hours
• Intercultural collaboration in a highly motivated team
• Further education and training
• Attractive benefits

• You are responsible for managing and coordinating service partners and internal Elli resources
• This also includes planning regular maintenance of the charging infrastructure and on-site assignments
• The overarching goal of your tasks is to ensure the timely execution of maintenance and repair work on the charging infrastructure
• In collaboration with Customer Care, you act as the first point of contact for service providers and customers, e.g., regarding warranty cases
• You also monitor and evaluate the performance of partners in terms of reliability and quality of the work performed
• Additionally, you drive system and process improvements to increase efficiency and reduce costs, and you support the development of service products

• You have a completed degree, preferably with a technical focus
• You have relevant professional experience in customer support and in managing service providers
• Initial experience with charging infrastructure for electric vehicles, ERP/CRM systems, and process-related topics is desirable
• You possess strong communication skills, creative problem-solving abilities in unforeseen situations, intercultural competence, and organizational talent
• Very good German and English skills complete your profile. Spanish language skills are an additional plus

The position is assigned to grade I according to the Elli function grading.