Staff Engineer, Python - (Logistics, AI Autopilot)

We are on the lookout for an Staff Engineer (Python, ML) to join the Global Service Tech team in Logistics on our journey to always deliver amazing experiences.

In our Logistics Team, you’ll tackle high-impact challenges that make last-mile delivery efficient, affordable, and sustainable. Your work will directly improve experiences for riders, end customers, merchants and support agents across the globe. Each enhancement you contribute will help Delivery Hero optimize delivery operations, supporting expansion into new areas like grocery and retail.

We are committed to automate the daily work of support agents, providing customers a great support experience while making sure our human agents can focus on the harder problems. Our internal tool Agent Copilot already provides our human agents step-by-step instructions to solve a customer’s problem in adherence to the standard operating procedures, and even uses LLMs to  understand automatically when customers provide relevant details in the chat. Your job is to take this to the next level: Virtual Agents. This new set of tools and services will  play a crucial role in achieving our goal by applying the latest AI technology and innovative solutions to automate the whole conversation with the customer and the problem resolution.

• Work on our hardest problems, building a high quality, architecturally sound artificial support agent with human-like traits.

• Assist tribe/domain leads to set the technical vision and strategy.

• Be a leader and a model, setting high standards for engineering excellence, performance, scalability and security by example and mentorship

• Design and develop the architecture for features that improve the quality of automated chats, covering various problem spaces such as natural language understanding, conversational flow & engagement or handling errors & uncertainty in human language.

• Help our squads to implement and maintain scalable and reliable backend systems, integrating with major third-party AI solutions or self-hosted solutions.

• Shape processes and solutions to continuously monitor and optimize system performance. We live devops.

• Stay up-to-date with the latest industry trends and technologies in the field of AI and NLP.

• Design and guide the implementation of cutting-edge solutions that will transform the customer support industry.

• Raise the collective level of expertise within the team focusing on best practices, design patterns, and system design

• Provide the best value for our stakeholders and customers by maintaining alignment with our product vision.

• A Master's degree in a traditional science subject, ideally computer science, engineering  or information systems from a well-regarded university

• 10+ years of professional software development experience (Python), specializing in NLP and AI.

• 2y+ years of professional experience with building chatbots using LLM technology and  Conversational Interfaces.

• People / Leadership skills, able to lead discussions with the PM, Developers and Design teams

• Passionate about crafting simple solutions to complex engineering problems and writing readable, maintainable, well tested code

• Pragmatic and collaborative, able to work independently, make decisions, and take ownership beyond deployment.

Nice to have:

• Experience with VertexAI

• Familiar with common CI/CD tools like ArgoCD, Drone, spinnaker.

• Familiar with common monitoring / alerting / logging tools such as Grafana, Prometheus, Datadog, distributed tracing

• Building, maintaining & running a high traffic system in a microservice environment with kubernetes.

• Familiar with communication between microservices best practices.

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday with an extra day on 2nd and 3rd year of service

• We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.

• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Gym & Bicycle Subsidy

• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank,  Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan

• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses.

Ready to join our team? If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.