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Support Engineer

icon building Unternehmen : Lobster
icon briefcase Auftragstyp : Vollzeit
icon remote-alt Remote / Arbeiten von zu Hause aus

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Arbeitsbeschreibung - Support Engineer

This is a vacancy for a hybrid/on-site role at our HQ in Tutzing. We encourage applications from all qualified candidates, regardless of gender identity.

As we expand, we are seeking an experienced Senior Support Engineer (m/f/x) to join our Run-Time support team that is ensuring all the critical services of Lobster Intelligent Data Platform are up and running. In this pivotal role, you will be instrumental in resolving high-level technical challenges affecting product services and improving product reliability. 
Ready to make an impact?
  • Supporting customers to promptly bring crashed systems back to live
  • Investigating the reasons why a system has run into OutOfMemory or crashed and provide customers with solutions to prevent it from happening again
  • Troubleshooting system performance and SMB communication issues
  • Providing settings to fix any security issues from customer pentest results
  • Engaging directly with customers and assisting them with system/network configuration issues
  • Creating and updating technical documentation, such as internal knowledge base and troubleshooting guides
  • Strong technical background with at least 3 years of experience resolving Level 2-3 incidents
  • Good knowledge of common networking protocols and key network operation activities
  • Solid knowledge of Windows and/or Linux operating systems
  • Knowledge of some of the following databases: PostgreSQL, Oracle, MSSQL, MySQL, MongoDB, MariaDB, and DB2, would be helpful
  • Ability to handle stressful situations efficiently and stay professional when troubleshooting an incident and investigating underlying issues
  • German speaking and writing skills at a C1 level and sufficient English level are required.
  • State-of-the-art, spacious offices with a view of Lake Starnberg in Tutzing
  • Subsidised lunches in our in-house restaurant
  • A cycling package through our partnership with JobRad, plus additional cash incentives if you commute regularly by bike
  • Opportunity to work flexibly from home
  • Team get-togethers every Thursday with refreshments
  • A Company Pension Plan (bAV)
  • 30 vacation days a year
Ready to explore this opportunity? Apply now! 
Lobster is an equal opportunity employer. We are committed to fostering a diverse and inclusive environment where empathy and respect guide our interactions.
Original job Support Engineer posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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