Team Lead for Client Relationship Management (Berlin)

We're now seeking a dynamic Team Lead for our Client Relationship Management, to enhance the experience and growth of our most valued clients. If you thrive in a fast-paced, innovative environment and have a passion for financial services and exceptional client management, this role might be perfect for you.

Could this role be an ideal match for you?

You're an excellent fit if you have a proven track record leading client-focused teams, are driven by results, and enjoy building lasting relationships with high-net-worth investors. We’re seeking someone proactive, analytical, and collaborative, with a genuine interest in financial markets and investment products.

What you’ll do:

As the Team Lead for Client Relationship Management, your main responsibility will be to lead and develop a high-performing team dedicated to serving our VIP investors across Europe. You'll directly contribute to Mintos' growth by ensuring an exceptional client experience, retention, and portfolio expansion.

You will:

• Lead and mentor a team of Client Relationship Managers, fostering their growth and driving performance.

• Develop and execute strategies for client onboarding and retention, portfolio growth, and maximizing investor satisfaction.

• Set, monitor, and report on clear KPIs, ensuring targets are consistently met.

• Manage relationships with key VIP investors, proactively addressing their needs and enhancing their experience.

• Collaborate closely with internal teams, including Product, Marketing, and Compliance, advocating for client needs.

• Analyze investor behavior and market trends to identify opportunities for improvement and innovation.

• Regularly provide actionable insights and updates to senior management on team performance and client feedback.

Your professional skills and background:

• 5+ years of experience in investor relations, wealth management or account management roles, including at least 2 years in a team lead position - ideally in fintech or financial services.

• Track record in managing a high-performing team, including experience setting clear goals, performance expectations and providing regular feedback.

• Proven experience managing relationships with high-net-worth individuals, demonstrating the ability to provide personalized service and solutions.

• Analytical mindset, able to use data and insights effectively to drive decisions and strategy.

• Excellent communication skills in English, both written and verbal; additional European languages are beneficial.

• Bachelor’s degree in Finance, Business Administration, Economics, or a related field; advanced degrees or relevant professional certifications (e.g., CFA) are a plus.

What we offer:

🚀 Meaning. Ground-floor opportunity to change the world of investing as we know it.

❤️ Care and attention. You will get health insurance, but more importantly, you will get a team of genuinely great co-workers who will support you in your work and share some more or less funny jokes along the way. We want you to enjoy your job, not stress about it. Learn more about Mintos virtues here.

💶 Stock options. In addition to a competitive salary, you’ll get a stake in Mintos. We believe in what we do, and we hire people who own the work they do. This lets you participate in the value you help to create at Mintos.

🏡 Hybrid work model. Work is a thing you do, not somewhere you go. We believe a combination of working in our office and working from home offers the best of both worlds.

🧠 A personal learning budget. €1000 EUR each year for your professional development, including access to our book library. Choose how to use this yourself - take courses, visit conferences, etc.

🏝 A flexible vacation policy. Do your best work, and take time off when you need it. At Mintos we don’t limit vacation time to the 4 weeks stipulated by law.

☕️ Snacks and drinks. Our kitchen is always packed with tasty snacks and drinks. If you got into the flow and stayed in the office longer than usual - the dinner is on us. And there is also a canteen downstairs in our building, providing healthy lunch options.

Mintos is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you need assistance with the interview due to a disability, please write to [email protected].