Technical Account Manager, Payments Strategy (Arabic Speaking)

Payrails is an innovative technology company with a team that has many years of experience in the payment industry and a real-life understanding of the merchants’ needs. We have seen the complexity firsthand and we have learnt from all the challenges we've faced. Now we want to help leading technology companies around the world to accept payments and build financial services with minimal upfront investments.

Our vision at Payrails is to reimagine payments. We do this by removing heavy reliance on Engineering efforts using composable building blocks that put the control firmly in the hands of our customers. We exist to help our customers become more productive and flexible, impacting directly on their ability to grow.

We are joined in our mission by top tier investors Andreessen Horowitz, HV Capital, EQT and General Catalyst, alongside a great cast of knowledgeable angel investors to enable us to solve the growing complexity of payments.

At Payrails we are committed to building a team full of the most talented people. Excellence is part of our values and we understand that in order to achieve this, we need to build an environment where skilled people can work openly, collaboratively and with the utmost trust in one another. We believe people thrive the most when they are fully aware of what the business is trying to achieve, why it is important to the market and what challenges lie in the way to reaching our goals. In such an environment we believe people can truly excel, grow and enjoy working together. We try hard to be a company where everyone is inspired and feels a sense of responsibility to do the right thing to help us bring our vision to life. Succeeding with us is about finding solutions to the most pressing problems and executing effectively.

Payrails is a highly dynamic workplace with our Payment Strategy Team fronting to our clients. Our mission is to;

• Deliver tailor-made and innovative solutions to complex merchant requirements, pain points, and use cases

• Provide best-in-class onboarding experience and service to our merchants

• Optimize payment performance and amaze our merchants with data-driven insights and growth opportunities in the Fintech sector

• Follow the latest Fintech trends to improve our offering and empower our clients’ growth

• Help our customer base grow and provide innovative solutions to their problems

Our Team offers you the opportunity to work alongside a group of highly ambitious and knowledgeable people and the freedom to make your own impact. You as our Technical Account Manager, Payment Strategy will be driving our customer experience to ensure success.

• You will develop and articulate the end-to-end customer transformation journey and create future roadmaps and architectures with deep 3rd-party integrations in play
• You will lead strategy engagements with our merchants to align to business priorities and design technical solutions by performing in-depth customer discovery, executive briefings, readouts, presentations, and solution demos
• You will lead every merchant integration from a technical perspective
• You will provide expert guidance and troubleshooting assistance to clients, addressing their technical inquiries, resolving issues promptly, and ensuring minimal disruption to their payment infrastructure through deep understanding of their integrations and how our products work together
• You will provide valuable insights into optimizing payment solutions, encompassing checkout experiences, authentication, multi-channel payments, payouts and marketplace solutions
• You will develop and maintain onboarding and implementation guides, technical specifications, and troubleshooting procedures
• You will collaborate cross-functionally with Go-To-Market, Product, and Engineering teams to deliver gold standard customer experiences and drive continuous improvements for our merchant-based
• You will foster long term user relationships that grow loyalty
• You will be  identifying and leading growth opportunities and developing strategies to increase customer satisfaction and retention
• You will travel to customer sites as needed to oversee on-site installations and provide technical support
• You will gather feedback from our customers and translate it into actionable insights for product improvement and development.

• You have 5+ years of experience in Technical Account Management or similar roles, preferably in Enterprise-level, client-facing environment.
• You have a professional command of communicating in English and Arabic.
• You have a proficient comprehension of the software development lifecycle and intricate API architectures
• You excel at technical troubleshooting and possess experience interfacing with technical teams
• You excel at identifying and articulating practical solutions for complex integration challenges, ensuring effective communication with all stakeholders in a highly consultative and proactive manner
• You have a track record of delivering customer value, outcomes, and results that closely align with customer objectives. You feel energized by the challenge of solving difficult user-related problems
• You are familiar with SQL and comfortable building basic queries and modifying more complex ones
• You have in-depth Knowledge of the Enterprise Technology Ecosystem. Profound understanding of how various applications, such as ERP, CRM, Billing, Tax, and legacy systems, interact within an enterprise technology ecosystem
• You have an exceptional ability to communicate technical concepts clearly and effectively to both business and technical stakeholders, showcasing excellence in both written and verbal communication
• You have executive engagement skills and presence, with an ability to establish strong relationships with key decision-makers and build credibility at all levels
• You have effective group-facilitation skills and confidence in proposing and leading customer meetings to gain strategic footing and pursue opportunities
• You have strong organizational and time management skills, with the ability to effectively manage competing priorities while handling multiple strategic opportunities and customers
• You have prior experience working in fintech and ideally, with payments

• You can truly create your own path by taking responsibility and implementing your own ideas
• We offer visa and relocation support to you and your family where required
• We offer a hybrid working environment
• You have 27 annual vacation days + 1 day of paid birthday leave for you to have fun and party without any worries!
• We get together regularly for team lunches and events
• You help us shape the future of payments