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Technical Support & Integration Manager (m/w/d)

icon building Unternehmen : Casavi Gmbh
icon briefcase Auftragstyp : Vollzeit
icon remote-alt Remote / Arbeiten von zu Hause aus

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Arbeitsbeschreibung - Technical Support & Integration Manager (m/w/d)

  • You are the important interface between our customers and the internal teams consisting of product management, development, customer service and sales
  • You are the first point of contact for more complex product questions and answer them by phone and our ticket system (Salesforce)
  • You support the setup and optimisation of various interfaces on our customers' Windows systems and on a REST API basis
  • You get to the bottom of all kinds of concerns and ensure that they are resolved according to our KPIs
  • You will also be part of a cross-functional team to drive the further development of the software
  • As part of this, you will test bugs, new features and at the same time review new solutions in our software
  • You have at least 2 years of professional experience in technical customer support (ideally 1st and 2nd level support) and/or a completed apprenticeship specialising in IT. Alternatively, you will impress us with your outstanding IT affinity and excellent communication skills
  • You are experienced in using ticket management tools such as Jira, CRM tools such as Salesforce
  • You have solid database knowledge, e.g. with SQL or MongoDB
  • You enjoy contact with customers, even if they approach us with challenging topics
  • You prefer to achieve success together with your team colleagues
  • You are able to structure your tasks effectively and prioritise the most important topics in a targeted manner
  • Your communication in German (C2) and English (C1) is flawless, both written and spoken
  • You are based in Germany
  • An open-minded and friendly team working with agile methods - as proven by our Kununu Score of 4,6
  • Flexible & hybrid working
  • 60 days workation per year in the EU & 2 days social leave
  • Company events & sports offers
  • Corporate benefits
  • Company pension scheme
  • Childcare allowance
  • EGYM Wellpass membership discount
  • Diverse development opportunities
Are you a teamplayer looking for an opportunity to grow in an international and agile environment? Then join our team! Apply now and tell our Recruiting Manager Anna why you are the right person for this job. We are looking forward to your application with CV, earliest start date and salary expectation. Please send your application documents in English. 
Want to get a comprehensive look behind the scenes at casavi? Follow us on Instagram @casavipeople and find out how team life is like at casavi!
Original job Technical Support & Integration Manager (m/w/d) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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