Technical Support Specialist (m/f/d)

DAVID's success stems from the commitment to listening and responding to our customers' needs. We believe that innovation lies not only in our products, but also in the way we work together. Our values are built on diversity, clarity, appreciation, and transformation. With over 20 nationalities in our team, we value the diverse perspectives and backgrounds that enrich our workplace. We maintain flat hierarchies, allowing each team member to develop and take on greater responsibility in a self-organized environment. Together, we create a dynamic environment where everyone can make a meaningful impact.As a member of our Customer eXperience Group, you would be servicing and supporting our customers and partners with high-quality results building on already strong relationships. You will love to make sure our customers get the most out of our software. You will provide solution-oriented advice to end users and actively work with your stakeholders (3rd level) to find solutions.

Your tasks: 

• Engaging with existing and potential customers to understand their needs and build long-term relationships
• Care for constantly improving customer experience
• Live the journey of resolving customer issues from start to closure
• Collaborating with other departments, as well as our international partners and 3rd-party vendors

• Completed studies in Media Technology, Computer Science, Audio Production or equivalent work experience
• Experience as a Support-, Service- or IT Specialist in a software company or media organization
• Know-how in several of the following technologies: Radio/Broadcast Automation, Networking, SQL and other databases, HTML, Windows Server deployment and administration, Linux, Virtualization, common audio and video formats, DAW’s etc.
• Self-motivation, solid time- and project management skills
• Fluid written and verbal capabilities in English, other European languages desirable
• Strong customer focus and willingness to travel on a regular basis

Nice to have:

• Know-how in JavaScript, Containerization and Cloud technologies, ILS

• The possibility to become a recognized expert in the booming audio business
• Exceptional autonomy to develop your abilities in an agile environment
• Flexible working hours and a good work-life balance in an office-led, but remote-work friendly company
• A diverse company culture connected with major organizations worldwide
• A leading company in the radio industry for over 30 years, privately owned with flat hierarchies
• Modern business locations in the hearts of Munich and Berlin, easily accessible by public transport or bicycle, Montpellier in France is an option too