Travel Support Advisor in Barcelona

We are looking for Icelandic-speaking professionals who value clarity, structure and high service standards. This role is suitable for individuals who communicate directly, remain composed under pressure, and prefer a consistent and organized work environment.

Position Overview

As a Travel Support Advisor, you will assist travelers and accommodation partners using Booking.com. Your responsibility is to provide accurate information, resolve issues efficiently, and ensure a reliable customer experience.

Contract & Benefits

• 38.5h/week, Monday/Sunday
• Salary: 22,249 gross/year
• Shift: 09:00/20:00 rotative
• 27 days of annual leave
• 3 weeks of structured training
• Multicultural, international environment
• Modern office near Westfield Glories (Barcelona)

Hybrid Work & Relocation Package

• Hybrid model
• Relocation package available (1 month of paid accommodation)

Key Responsibilities

• Support travelers and partners via phone and email, following established procedures

• Provide clear and precise information regarding bookings, payments, and service conditions

• Manage requests such as modifications, cancellations, and technical inquiries

• Mediate between guests and accommodation providers in a neutral and solution-oriented manner

• Document all interactions and ensure compliance with internal guidelines

• Maintain a professional approach in all communication

Requirements

• Icelandic (C2) and Advanced English

• Strong written and verbal communication with a structured approach

• Proficiency in Office 365, CRM tools and internal systems

• Ability to handle complex cases with calm and consistency

• Reliability, discipline and adaptability to process updates

• Previous customer service experience is an advantage

• Interest in travel and accommodation platforms is beneficial