Workforce Manager (m/w/d)

Unternehmen : Yoummday Gmbh

Auftragstyp : Vollzeit

Remote / Arbeiten von zu Hause aus

Anzahl der Bewerber

000+

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Arbeitsbeschreibung - Workforce Manager (m/w/d)

We are now looking for you as a Workforce Manager (m/f/d) in one of our offices in Berlin, Munich or Halle or, if you prefer, completely remotely from another German city.

As a Workforce Manager (m/f/d), you will act as an interface between our renowned clients and our operations teams and will be responsible for the ideal management of deployment planning for our talents.

You will ensure compliance with the defined KPIs through your forecasts, determine short-term overstaffing and understaffing and independently initiate measures for optimisation.
You will be responsible for internal project communication on resource planning in close collaboration with the team leads, trainers and quality analysts.
You create meaningful forecasts and reports, are responsible for analysing the causes of deviations, derive recommendations for action and implement the necessary improvement measures.
You maintain an overview of your dashboards and performance analyses at all times, ensuring that the project runs smoothly for everyone involved.

Career to date: You have completed an apprenticeship and have experience in workforce management or workforce scheduling, ideally in a contact centre environment.
Stakeholder management expert: You know the needs of both clients and call centre agents and are able to act on an equal footing with both parties and manage a project professionally in the interests of all parties involved.
Tools skills: You are an Excel pro, have strong analytical skills, think entrepreneurially and are able to visualise your results clearly.
Structure & dynamics: You have high quality standards, act conscientiously and in a structured manner and can adapt flexibly to changing situations.
Language skills: You communicate confidently in German at eye level with all stakeholders, can present your arguments diplomatically and impress with a healthy dose of humour.

Your benefits: In addition to 30 days of vacation, we also offer you a job lunch allowance (€69 per month), a “Givve” card (topped up with €50 per month), discounts via “Corporate Benefits”, the option of a JobRad-Leasing, pension contributions (occupational pension & VL) and great team and company events.
Your workplace: You will work in a flexible, hybrid model from one of our dog-friendly and modern offices and will have the opportunity to do “work from abroad” within the EU for 2 weeks a year (*only applies to employees with an EU passport)
Your footprint: A position in a profitable company where you have the freedom and confidence to help shape it and work with us on the “future of work”.
The values: We score highly with an open, authentic culture and a high-performing and humorous team that is already looking forward to making bold decisions with you and breaking new ground that will lead us to sustainable success.
Your opportunity: From day one, you will have the opportunity to take on responsibility, drive innovation and develop the company and yourself together with a team of experts.

Original job Workforce Manager (m/w/d) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Workforce Manager (m/w/d)

Arbeitsbeschreibung - Workforce Manager (m/w/d)

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