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Workforce Manager (m/w/d)

icon building Unternehmen : Yoummday Gmbh
icon briefcase Auftragstyp : Vollzeit
icon remote-alt Remote / Arbeiten von zu Hause aus

Arbeitsbeschreibung - Workforce Manager (m/w/d)

We are now looking for you as a Workforce Manager (m/f/d) in one of our offices in Berlin, Munich or Halle or, if you prefer, completely remotely from another German city.  

As a Workforce Manager (m/f/d), you will act as an interface between our renowned clients and our operations teams and will be responsible for the ideal management of deployment planning for our talents.
  • You will ensure compliance with the defined KPIs through your forecasts, determine short-term overstaffing and understaffing and independently initiate measures for optimisation.
  • You will be responsible for internal project communication on resource planning in close collaboration with the team leads, trainers and quality analysts.
  • You create meaningful forecasts and reports, are responsible for analysing the causes of deviations, derive recommendations for action and implement the necessary improvement measures.
  • You maintain an overview of your dashboards and performance analyses at all times, ensuring that the project runs smoothly for everyone involved.
  • Career to date: You have completed an apprenticeship and have experience in workforce management or workforce scheduling, ideally in a contact centre environment.
  • Stakeholder management expert: You know the needs of both clients and call centre agents and are able to act on an equal footing with both parties and manage a project professionally in the interests of all parties involved.
  • Tools skills: You are an Excel pro, have strong analytical skills, think entrepreneurially and are able to visualise your results clearly.
  • Structure & dynamics: You have high quality standards, act conscientiously and in a structured manner and can adapt flexibly to changing situations.
  • Language skills: You communicate confidently in German at eye level with all stakeholders, can present your arguments diplomatically and impress with a healthy dose of humour.
  • Your benefits: In addition to 30 days of vacation, we also offer you a job lunch allowance (€69 per month), a “Givve” card (topped up with €50 per month), discounts via “Corporate Benefits”, the option of a JobRad-Leasing, pension contributions (occupational pension & VL) and great team and company events.
  • Your workplace: You will work in a flexible, hybrid model from one of our dog-friendly and modern offices and will have the opportunity to do “work from abroad” within the EU for 2 weeks a year (*only applies to employees with an EU passport) 
  • Your footprint: A position in a profitable company where you have the freedom and confidence to help shape it and work with us on the “future of work”.
  • The values: We score highly with an open, authentic culture and a high-performing and humorous team that is already looking forward to making bold decisions with you and breaking new ground that will lead us to sustainable success.
  • Your opportunity: From day one, you will have the opportunity to take on responsibility, drive innovation and develop the company and yourself together with a team of experts.
Original job Workforce Manager (m/w/d) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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