Reservierungsmitarbeiter für eine Hotelkette (m/w/d)

We're Premier Inn, you've come to the right place:

We're not the first hotel brand, but no one has done it like us before. What do you get with us? Real career development where you can fulfil yourself and take your career where YOU want to take it. 

We're turning Germany purple, opening more hotels every month and millions of guests love the Premier Inn experience. It's all fuelled by our incredible teams.

With us, there are no barriers to entry and no limits to ambition. We are committed to being a company that values diversity and welcome your application, regardless of your background or situation. 

Become part of the Dream Team!

Reservation Agent for a hotel chain (gn) – Premier Inn

SALARY: 2600,00 - 3000,00€ gross per month

HOURS: 40 hours per week

LOCATION: Hansaring 97, 50670 Cologne

• Induction programme and technically modern workplace: We will give you a warm welcome and offer you an induction programme that will make your life easier right from the start. With us, you will work in a small call centre in the hotel with height-adjustable desks and ergonomic chairs.  
• Premier Inn advantage card: Enjoy up to 60% discount on Premier Inn rooms throughout Germany and the UK.
• Travel to work: We cover your public transport ticket.
• Fitness: Through our cooperation with Gympass, we offer you a varied fitness programme.

Our new reservation centre for Premier Inn, Germany's fastest growing hotel chain, is located in the heart of Cologne. Here you can become the first point of contact for our guests when it comes to reservation enquiries for over 50 hotels in 30 locations. Discover all that our unique hotels have to offer by joining us as a Reservations Agent (gn). Use your customer service skills to provide our guests with a fantastic experience during the booking process - whether you're assisting them over the phone or via email. 

• Make a good first impression: You will guide our guests through the booking process efficiently and informatively over the phone. You will intercept queries straight away and ensure that our guests feel well looked after.
• Process individual enquiries: You will process a wide range of enquiries from our German and English-speaking guests by email.
• Data entry of guest information: You will ensure accurate entry of all information relevant to our guests' arrival in our system (Opera & CCUI).

• Practical experience: As a reservation or front office agent at a hotel reception, you know what efficient and guest-orientated service means. Or you are a career changer, have an affinity for service and have already worked in a call centre.
• Language skills: You are fluent in German and have a good command of written and spoken English.
• Personality: Our teams are the ultimate people pleasers and your positive attitude helps to ensure that our guests want to book with us again at any time. You keep a cool head in stressful situations and can work independently. 
• Digital skills: You have knowledge of Word and Outlook and can quickly find your way around new systems. Ideally, you have already worked with Opera.