Revenue Operations Specialist - Customer Success & Account Management

SHAPE THE FUTURE OF PRIVACY WITH USERCENTRICS

Usercentrics are a global leader in the field of consent management platforms (CMP). We follow our company vision to build a world where user privacy enables a thriving digital ecosystem. Our mission is to provide privacy solutions that empower organizations to embrace data privacy while building trust with their users through freedom of choice. With our product, businesses can collect, manage and document user consents on websites and apps, and achieve full compliance in accordance with global privacy regulations while facilitating high consent rates and building trust with their customers.

As a Revenue Operations Specialist for Customer Success, you act as the operational backbone and sparring partner for the respective GTM leaders. 

You own the operating cadence and rhythms for Customer Success Managers and Account Managers, you are the architect of core processes within these GTM teams, and you lead and coordinate initiatives that ensure teams run smoothly day-to-day while continuously improving how we retain, grow and expand customer accounts.

You work closely with Revenue Ops Analysts to turn data and insights into concrete operational actions. As part of the overall Revenue Operations teams you collaborate with Enablement and GTM Tools & Innovation team to drive implementation, adoption and scalability.

Your Tasks

• You run the operational cadence for Customer Success, e.g. renewal forecasts, expansion pipeline reviews etc. and ensure that cadences are outcome-driven, action-oriented and consistently executed.
• You design, document and continuously optimize our Customer Success playbooks (e.g. Onboarding, Adoption, Expansion, Renewal) to drive customer retention, efficient growth and predictable revenue impact.
• You partner up with our Analytics team to frame the right performance questions and analyses, and to translate insights into clear initiatives, process changes or execution improvements.
• You proactively collaborate with our GTM Tools & Innovation team to ensure our GTM tech stack serves as the best possible foundation for our operations and is leveraging new GTM technologies to support our business goals of profitable efficient growth.
• You act as a trusted sparring partner to Customer Success leaders with insight-backed operational recommendations to support individuals and leadership to hit their targets.
• You stay close to industry trends in B2B Saas Customer Success operations - not because it is a job-to-be-done but because you are intrinsically passionate about it.

You Bring

• Minimum of 2-3 years in Revenue or Customer Success Operations in a B2B SaaS environment in a mature RevOps organization; hands-on experience as customer success manager or account manager is a plus
• Strong understanding of B2B Saas Customer Success and Account Management operating cadences, from customer health scoring to renewal forecasting, and from performance management to annual target setting.
• Proven experience in leading GTM initiatives without direct authority that had measurable business impact.
• Fluency in B2B Saas metrics and funnel models, especially for product-led growth and sales-led growth Saas businesses.
• Excellent stakeholder management and communication skills for closely collaborating with individual contributors and up to C-level executives.
• Strong familiarity with the general GTM tech stack (e.g. Salesforce), specialized Customer Success tools and systems, and a high degree of curiosity for GTM innovation, especially AI-driven use cases and workflows.
• Experience operating across EMEA and US regions.
• Business fluent in English.

Why join Usercentrics?

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Usercentrics we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

• Joining Usercentrics means becoming part of a fast-growing, diverse and international team of tech enthusiasts and entrepreneurially-minded who build our success story together
• Company culture is important to us - we strive to continuously develop a positive, vibrant and inspiring environment that enables everyone to thrive both personally and professionally
• Get involved! We have plenty of initiatives and love to see people from all department enthusiastically participating and shaping our future together in different cross-department projects
• Your work-life balance is important to us too - we offer flexible working hours, hybrid working and the possibility of workcations (in accordance with our company policy)
• We always remember to have fun along the way, both in our day-to-day work and at our regular team events on site in our offices in Munich, Copenhagen, Odense, Lisbon and Prague or online
• You are the most valuable asset to our company which is why we’re happy to offer awesome benefits like our personal development budget, job-related language courses and a lot more (depending on your location) to focus on your well being.