- Lead daily team staffing, task allocation, workload distribution, and employee training.
- Manage RMA, product inspection, and quality control operations to ensure timely and efficient processing.
- Monitor team performance, operational progress, quality standards, and adherence to established processes.
- Identify, analyze, and resolve exceptions and recurring quality issues, implementing preventive and corrective measures.
- Coordinate with relevant departments to resolve cross-functional RMA, product, and quality-related issues.
- Provide professional support, ensure effective communication, and drive continuous process improvements.
- Prepare regular operational and performance reports, escalate critical issues and risks, and communicate resource requirements to management.