Sales Operations Specialist (Fixed term contract)

Position Summary

Job Description Summary

The Sales Operations team collaborates with all product divisions within Samsung Semiconductor Europe to drive business success
and deliver best-in-class operational excellence to both our internal and external customers.

As a Sales Operations Specialist in our team, you will play a key role in driving customer satisfaction and fueling growth across the EMEA organization. This is an exciting opportunity to thrive and make an impact within a vibrant, diverse, and multicultural environment.
This is a fixed term contract for 2 years

Role and Responsibilities

• Provide internal and external support for our products for a defined customer base

• Enter customer orders in accordance with Sales / HQ directions and company guidelines

• SCM coordination and collaboration with other internal teams to ensure smooth flow of product to the customers

• Arrange deliveries in conjunction with HQ, Warehouses and Logistics Service Providers

• Provide real-time updates to customers regarding delivery status

• Ensure accurate invoicing according to company guidelines and KPI targets

• Monitor account status in conjunction with Credit Control to avoid overdue invoices and maximize company KPI achievement

• Manage samples, recalls and returns for the above-mentioned products as required

• Support other team members during absence and/or as needed, including at month end

Skills and Qualifications

• University degree in the commercial fields, or equivalent commercial education and experience

• 2+ years of relevant experience within a Customer Service / Supply Chain fast-paced B2B environment of a multinational company

• Automotive experience it's a plus

• Availability to work on a fix term contract role - 2 years

• Experience within the Semiconductor/Electronics industry advantageous

• Customer service-oriented approach/mindset

• Fluent in English (additional languages advantageous)

• Strong communication skills

• Excellent numerical and analytical skills with high level of accuracy and attention to detail

• Ability to organize, prioritize and multi-task under minimum supervision

• Proactive team player with ability to work in a multi-cultural environment

• Strong knowledge of MS-Office, especially Excel

• SAP knowledge highly favored

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