Sales Support Assistant

About the Role: Sales Support Assistant

As a Sales Support Assistant, you will play a key role in supporting the sales team, handling customer documentation, and ensuring smooth office administration. This position requires excellent organizational skills, technical support capabilities, and the ability to collaborate with cross-functional teams to deliver exceptional customer service.

Responsibilities:

1. Customer Service and Sales Support:
   • Respond to service consultations and customer orders via CRM or telephone.
   • Provide remote diagnosis and technical support to service agents.
2. Service Coordination:
   • Dispatch and schedule service providers for door-to-door (D2D) services.
   • Coordinate delivery and handle the selection or repair of old parts in-house, following the instruction manual.
3. Cross-Functional Collaboration:
   • Collaborate with sales, marketing, and product development teams to ensure customer needs are met effectively.
4. Office Administration:
   • Manage office operations, ensuring office supplies are organized and readily available.
   • Maintain accurate records and documentation to support sales and service processes.

Requirements:

• At least 5 years of experience in sales support, customer service, or a related field.
• Strong organizational and multitasking skills.
• Excellent communication skills, both verbal and written.
• Must be fluent in English and Chinese.
• Technical aptitude for remote diagnostics and support.
• Proficiency in CRM tools and office software (e.g., Microsoft Office Suite).
• Ability to work collaboratively with cross-functional teams.