SAP Service Delivery & Engagement Lead (German-Speaking) - Any location in Germany

This is an exciting opportunity to combine delivery leadership, client engagement, and SAP expertise whilst working with some of the world's leading Life Sciences organisations. As Tenthpin continues to expand its client offerings, we are looking for a delivery leader who is passionate about creating exceptional outcomes for clients, driving continuous improvement, and helping to strengthen our delivery excellence capabilities. 

Working at the intersection of SAP support, optimisation, enhancement delivery, and SAP S/4HANA transformation, you will play a key role in ensuring our clients receive the highest levels of quality, responsiveness, and value.

As an SAP Service Delivery & Engagement Lead, you will take ownership of the successful delivery of SAP services across strategic client engagements. 

Acting as a trusted advisor to both clients and delivery teams, you will oversee service performance, client governance, stakeholder engagement, continuous improvement initiatives, and enhancement delivery activities. You will work closely with consultants, community leaders, and client stakeholders to ensure delivery remains aligned to business objectives whilst maintaining Tenthpin's reputation for delivery excellence. 

The role will include, but not be limited to:

• Owning service delivery and client satisfaction across SAP support, enhancement, and optimisation activities


• Acting as the primary point of contact for client stakeholders and governance forums


• Leading service reviews, steering discussions, and escalation management activities


• Managing delivery performance, risks, issues, and resource coordination across SAP workstreams


• Driving continuous improvement initiatives and identifying opportunities to create additional value for clients


• Working closely with consulting teams to align support activities with broader SAP S/4HANA roadmaps and transformation initiatives


• Supporting the delivery of enhancements, releases, and small project initiatives


• Helping to shape and strengthen Tenthpin's delivery excellence capability and service offerings