Section Manager, Technical Support

Lead and develop a team of 5-10 Technical Support Engineers, driving performance, engagement, and professional growth. Ensure timely resolution of customer technical issues and escalations while maintaining high support quality. Provide guidance and direction on complex support cases and customer situations. Execute action plans and initiatives aligned with global Technical Support strategies. Collaborate cross-functionally with internal teams to improve support processes and customer outcomes. Apply now and be part of a team that builds the future together! Proven leadership experience managing technical or support teams (typically 5-10+ people). Strong customer mindset with a passion for delivering excellent service and outcomes. Strong understanding of technical troubleshooting methodologies and experience working with complex enterprise applications. Ability to manage multiple priorities and customer escalations in a fast-paced environment. Bachelor's degree in Computer Science, Engineering, IT, or equivalent experience.