Senior Amazon Connect Engineer

mcpk. is connecting the best European software engineers with IT businesses from Germany, Austria, and Switzerland. What makes us different from other IT companies? First of all – our philosophy! We believe that we have two kinds of customers – businesses and developers. So we treat each developer as our customer! Our cooperation is based on one simple principle – you work directly for the company from the DACH region. mcpk., in turn, ensures that everything is functioning well and that you have everything needed for your work, like hardware, insurance, etc. We do not interfere in your daily work as we are big fans of simplicity and transparency.

We are looking for a Senior Amazon Connect Engineer to lead the design, implementation, and optimisation of complex full-stack Amazon Connect solutions, using deep technical expertise to guide customers through sophisticated contact centre transformations.

Your qualifications:

• 4+ years of professional experience in technical implementation or IT consulting roles


• Amazon Connect Communications Specialist certification


• Amazon Connect Developer Specialist certification


• At least one AWS Foundation-level certification


• At least one AWS Associate-level certification
  
  

Nice to have:

• Hands-on experience building in the Amazon Connect console


• Strong programming skills in Python or JavaScript


• Advanced experience with Infrastructure as Code (IaC) using AWS CDK or Terraform


• Familiarity with integration patterns for external systems


• Experience building CI/CD pipelines for contact centre solutions


• Knowledge of performance optimisation and scaling strategies


• Understanding of security architecture for contact centre solutions


• Custom development experience to extend Amazon Connect functionality
  
  

Your tasks:

• Lead technical design and architecture for complex Amazon Connect implementations


• Develop sophisticated contact flow solutions for advanced customer requirements, including 3rd party integrations and SSO


• Design and implement advanced Amazon Q integrations


• Create optimised forecasting, capacity planning, and scheduling solutions


• Lead conversational design strategy and implementation


• Implement and configure Amazon Connect Customer Profiles, Cases, and Step-by-Step Guides


• Guide customers through migration strategies from legacy contact centre platforms


• Lead client-facing technical workshops and advanced training sessions for clients' IT stakeholders (including solutions architects, network engineers, IT support, etc.)


• Collaborate with practice team members, supporting technical queries for presales or in-flight projects as needed


• Provide technical artefacts such as architecture designs


• Serve as an escalation point for complex technical challenges
  
  

What we offer:

• Full remote job with a flexible schedule


• A long-term B2B/FOP contract


• Free English and German lessons


• Compensation paid in EUR
  
  

Principles that define us:

• Long-term collaboration. We prioritise building stable, ongoing partnerships with the clients and developers equally, where you can rely on consistent support and a steady work environment, allowing you to work with us for years, not months.


• Professionalism. We know what we do, following best practices, continuously learning, and striving for improvement, always open to new ideas and approaches.


• Integrity and transparency. Our processes are transparent, reliable, and built on mutual respect. We never simplify challenges or misrepresent details, ensuring trust at every step.


• Safe and open environment. We foster a workplace where you are part of a team, and any concerns or issues can be openly addressed without hesitation, ensuring everyone feels heard and supported.


• Flexibility and adaptability. Our flat organisational structure enables quick decision-making, while our flexible approach ensures we can adapt to unique situations and resolve issues efficiently.
  
  

If you believe you are a great fit, we would love to explore the opportunity to work with you!