Senior Commercial Operations Manager - Remote (m/f/d)

As Senior Commercial Operations Manager, you will lead and optimize end-to-end commercial processes across wholesale, auction, and fulfillment operations. You will manage target-based teams, ensure consistent delivery of results, and maintain strict adherence to process and reporting standards. The role requires a hands-on leader who drives accountability and alignment across multiple teams and countries. This is a strategic role that combines operational excellence, data-driven decision-making, and cross-functional leadership to maximize revenue, streamline workflows, and ensure seamless cross-border business execution. 

At 2trde, we are revolutionizing wholesale and auction operations by combining sales expertise with comprehensive fulfillment services. From cross-border transactions to document handling, payment processing, and logistics, we ensure our clients can focus on growth while we manage the operational complexities. We’re looking for a results-driven leader to elevate our commercial operations and drive performance across our sales and fulfillment ecosystem.

• Lead commercial operations across sales, wholesale, auctions, and fulfillment services, ensuring that teams meet performance goals and follow established processes.

• Develop and implement strategies to optimize CRM systems, auction platforms, and fulfillment workflows for efficiency and scalability.

• Oversee pipeline management, forecasting, performance reporting, and KPI tracking.

• Coordinate cross-functional teams (Sales, Marketing, Logistics, Finance) to align commercial strategies with operational execution.

• Drive accountability with clear KPIs, regular performance reviews, and a balance between achieving results and maintaining data accuracy.

• Manage cross-border payment processes, documentation, and logistics to ensure smooth international transactions.

• Identify opportunities to improve operational efficiency, reduce friction, and scale business processes.

• Mentor and guide sales and operations staff, fostering a culture focused on measurable outcomes, process consistency, and transparent reporting.

• 5–8 years of experience in sales operations, commercial operations, or business operations, preferably in fulfillment-heavy businesses.

• Proven leadership experience managing performance-driven sales or operations teams with clear targets and measurable KPIs.

• Advanced analytical skills; proficient in CRM systems and reporting tools.

• Practical leader with strong problem-solving skills and the ability to implement efficient processes.

• Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.