At Detecon, we combine strategic insights from management consulting with in-depth technological expertise. As a trusted partner, we guide organizations through every phase of digital transformation – from vision to implementation. By combining industry knowledge with technological innovation, we empower our clients to navigate complex changes, unlock new value, and build future-ready businesses.
Location: Berlin, Dresden, Frankfurt a.M., Cologne, Munich, or remote
What you can expect
You design innovative, customer-centric CX, CRM, and service strategies across the full customer journey, leveraging Intelligent CX, personalization, and AI-enabled automation
You support the transformation of customer and service organizations as well as the development of data-driven customer interaction models
You develop approaches to make the business value of CX initiatives measurable and steer them through relevant KPIs
You take responsibility in transformation projects, customer workshops and proposal processes
You actively support the development of our CX and CRM portfolio and contribute your own ideas to new topics and offerings
Ready for Detecon?
You have a university degree, preferably a master’s degree, in business administration, business informatics or a comparable field
You have several years of experience in management consulting with a focus on CX, CRM, service or digital transformation
You have experience in developing and implementing CX strategies, customer journeys or transformation initiatives
You are familiar with relevant CX and CRM technologies, including their use cases, value potential and limitations
You stand out through strong communication skills, ownership, very good German and English skills as well as willingness to travel for project work
Your success is our priority
With us, you’ll benefit from a guaranteed, personalized bonus – supplemented by an attractive base salary and the option of a company car
With remote work, flexible hours, and trust-based leave, we create the freedom you need – for your career, your family, and yourself
Through our coaching and mentoring programs, we provide personalized support as you navigate your career path
Whether it’s a workation or a sabbatical – we offer you opportunities for personal development and experiences beyond the traditional workday
Our diverse training landscape and targeted professional development opportunities help you shape your own career path
Does this sound like your professional future?
Then put your words into action – and send your application* on its way to us.
Do you have any questions? Please feel free to contact Astrid directly at [email protected].
* We welcome applications from all people – including those with severe disabilities – who are enthusiastic about our tasks and want to use their talent to help us move forward. That alone counts and not age, gender, sexual orientation or gender identity, origin, religion, or physical characteristics.
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