Senior Customer Quality Engineer

Are you looking for a unique opportunity to be a part of something great? Want to join a 17,000-member team that works on the technology that powers the world around us? Looking for an atmosphere of trust, empowerment, respect, diversity, and communication? How about an opportunity to own a piece of a multi-billion dollar (with a B!) global organization? We offer all that and more at Microchip Technology Inc.

People come to work at Microchip because we help design the technology that runs the world. They stay because our culture supports their growth and stability. They are challenged and driven by an incredible array of products and solutions with unlimited career potential. Microchip’s nationally-recognized Leadership Passage Programs support career growth where we proudly enroll over a thousand people annually. We take pride in our commitment to employee development, values-based decision making, and strong sense of community, driven by our Vision, Mission, and 11 Guiding Values; we affectionately refer to it as the Aggregate System and it’s won us countless awards for diversity and workplace excellence.

Our company is built by dedicated team players who love to challenge the status quo; we did not achieve record revenue and over 30 years of quarterly profitability without a great team dedicated to empowering innovation. People like you.

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Job Description:

Sr. Customer Quality Engineer                                                                      

Purpose
The successful candidate will be responsible for interacting with customers, specifically regarding customer quality-related requests supporting technical resolution and proactive prevention.

In addition, they shall provide support to field sales and applications teams for relevant quality items as well as supporting Corporate Quality improvement initiatives.
 

 Responsibilities

• Support customers both reactively and proactively in all business areas with a focus on quality assurance and customer satisfaction.
• Responsibility with specific focus on Key Accounts & Automotive customers
• Responsibility for determining customer requirements and addressing them internally
• Drive timely analysis and closure of customer issues & requests
• Responsibility for closing the loop with customers in the region
• Review and revision of customer orientated reports such as 8D/ failure analysis(FA) reports
• Participate & initiate benchmarking programs to determine best in class
• Participate in business/quality reviews and customer meetings as required
• Support corporate level initiatives to drive continuous improvement

Requirements/Qualifications:

Mandatory Skills

• Local language fluency together with good English language skills - written and spoken.
• Strong inter-personnel skills – good communicator/presenter.
• Technical expertise: device (ICs), application or system level experience
• Flexible and adaptable – willing to travel as required.  
• Well organized with a positive and structured in approach

 
Preferred Skills

• Previous semiconductor market experience is preferred.
• Knowledge of module production issues beneficial. Applications experience beneficial
• Product Quality experience and customer or supplier interfacing experience
• Knowledge of the semiconductor process: Wafer fab, Assembly, Test, Failure Analysis
• Knowledge of Quality problem solving : 8D approach and similar
• Problem solving, basic statistical knowledge, analytical thinking and influencing skills 

Education : Technical / Engineering degree
Experience :  Greater than 8 years experience in a technical (electronics) role

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