Senior Customer Relationship Management Manager

Almedia is the fastest-growing advertising company in Europe according to the FT1000, offering mobile game and app developers unparalleled returns from rewarded user acquisition. We are engineering the future of UA with our data-driven approach and community of over 40 million users engaging with games, apps, and surveys.

Based in the heart of Berlin, our collaborative approach offers the opportunity for our clients to acquire 10,000 users daily, providing consistent value and improved ROAS in the short and long term.

We’re seeking a Senior Customer Relationship Manager to join our team—a pivotal role that bridges product and development teams. This individual will build our push and in-app notification strategy from the ground up, providing a strategic perspective with a deep understanding of campaign effectiveness and next-step development.

What You’ll Do 🎯

• Develop and execute a comprehensive push and in-app notification strategy, building it from scratch.

• Ensure the robust operation of CRM systems like CleverTap, with a focus on integrations, API calls, webhooks, and connected content.

• Analyze data from CRM campaigns to identify optimization opportunities and develop new implementations.

• Collaborate closely with product and development teams to align CRM strategies with overarching business goals.

• Utilize your technical skills in HTML, SQL, and at least one coding language to support CRM system functionalities and troubleshoot issues.

• Evaluate and implement new CRM tools and technologies to enhance system capabilities and improve user engagement.

What You’ll Bring 💡

• Extensive experience working with email, push notifications, and in-app messaging.

• Strong understanding of software development principles, with proficiency in at least one coding language.

• Proficiency with CRM systems like CleverTap and technical skills in HTML, SQL, and webhooks.

• Excellent analytical skills to interpret complex data and translate insights into actionable strategies.

• Proven ability to act as a strategic and technical bridge between product and development teams, ensuring effective CRM integrations.

• Experience with mobile gaming, understanding its unique challenges and opportunities (highly preferred).

What Makes You a Great Fit 🌟

• You have worked building push up notification strategy from the ground up.

• Passionate about using technology to enhance customer relationships and drive strategic outcomes.

• A detail-oriented problem solver who excels in a technical environment, focusing on precision and optimisation.

Why Almedia? 🚀

• Become an owner: As part of our virtual equity option policy, you’ll have the opportunity to share in Almedia’s success and growth.

• Innovative and high-growth: Join a startup that has been profitable from day one and is rapidly scaling its impact in the Ad-Tech space.

• Berlin Office & Collaborative Hub: Work primarily from our modern, centrally located Berlin office, designed to foster strong collaboration, team connection, and organic growth as we build together.

• Other Benefits: Enjoy a range of benefits designed to support your well-being and growth, including weekly breakfast and lunch at the office, a public transport ticket, gym membership, language classes, and with more exciting additions on the horizon.

We believe in fostering talent, evaluating all skill levels during the hiring process, and providing a clear path for growth—whether you aspire to be a future leader or a specialist. Almedia is an equal opportunity employer; we embrace and celebrate diversity, encouraging individuals from all backgrounds to apply.