Senior Deployment Strategist

About the Role

As a Deployment Strategist on the customer success team at an AI-powered procurement software company, you will guide customers from initial pilots through organization-wide rollouts. You will connect customer needs with engineering and product teams, helping shape deployment approaches that support adoption and scale.

What You'll Do

• Manage customer deployments alongside engineering, from pilot planning through full organizational rollout.

• Explore customer category-management and sourcing processes to identify effective workflows.

• Lead workshops and discovery sessions, turning customer expectations into actionable technical requirements.

• Identify which deployment patterns can scale across customers and where customization is needed.

• Translate customer behavior and feedback into useful product insights for engineering teams.

• Partner with procurement leaders, category managers, and senior stakeholders on long-term rollout plans.

• Create playbooks, training materials, and best practices to improve onboarding and adoption across accounts.

What We're Looking For

• At least 3 years of hands-on, customer-facing experience with both end users and senior stakeholders.

• Experience scoping and designing category-management or strategic sourcing workflows.

• Experience leading customer workshops, translating needs into technical requirements, and managing deployments from pilot through broad rollout.

• Experience developing onboarding and adoption materials for multiple customers and sharing customer feedback with product or engineering teams.

• A background in procurement, strategic sourcing, or buyer operations, with experience working with DACH organizations or customers.

• Fluency in German and English, strong customer relationship skills, and comfort working in a fast-changing environment.

Compensation & Benefits

Annual salary range: EUR 60,000 to EUR 90,000. Visa sponsorship is not available.

Location

On-site in Berlin, Germany.