Senior Director - Field Service Operations

In this role you will be responsible for metric reporting and forecasting, leading the organization through performance and process improvement, and setting overall budget and strategic direction. This position requires close coordination and strong working relationships with other regional functional departments as well as division and headquarters' functional leaders. This Senior Director position resides within the AGS Leadership Team and reports to the European Field Service Executive. This Senior Director role is based in Dresden, Germany. Due to the strategic nature of the position and the need for close collaboration with local teams and customers, the successful candidate is expected to reside in or relocate to the Dresden area and maintain a regular presence at the Dresden office. Provide leadership to the staff to ensure all customer installation, repair and maintenance activity is performed in compliance with Company policies, business processes and quality standards. Requires both effective management of daily activities and development of process improvements to address any identified deficiencies. In concert with the Region Finance Team, responsible for annual budgeting and monthly forecast updates for operating expenses and capital expenditures. Must build strong working relationship with regional peers, particularly those in Engineering, Marketing, Human Resources, Business Services and Finance, to ensure alignment on daily operations and strategic initiatives to achieve common business goals. Develop and maintain standards, procedures, and operational processes for the department that meet or exceed industry standards. Stay knowledgeable of competition and important emerging technologies and standards. Establish a culture of innovation and continuous improvement, always challenging the team to find new ways to improve the customer experience and drive improved business performance. Develop the departmental management team, building their capabilities as individuals and as a team, and preparing future leaders for additional responsibilities. Develop a strong working relationship with Divisional and Corporate functional leaders, ensuring alignment with Company's standards and objectives, and providing input and feedback on field operational challenges and support needs. Evaluates key business challenges; directs the development of new or innovative solutions. Guided by company strategy and business objectives, impacts results of Demonstrates broad and comprehensive understanding of different systems, theories, and practices as well as the changing business environment. Business Expertise Applies in-depth knowledge of own segment/function, business, and commercial expertise to differentiate itself from the competition. Leads a business unit through multiple levels of managers across a diverse employee base in multiple cities / countries. Can lead through direct management responsibilities and influencing resources that are not directly reporting into the organization. Preferred, BA/BS in Engineering or Business/Operational Management 7-10 years of progressive functional experience, within a complex global company, preferably within Semiconductor Industry. At least 5 years as leader/manager of a Field Services Organization Strong Business and Financial Acumen Strong communications skills displayed through effective written communications, both technical and non-technical, and the ability to present in a manner of influence and impact. Displayed ability to apply knowledge of business and the marketplace to advance operational goals and objectives.