(Senior) IT Consultant (m/f/d) Microsoft Cloud D365

The following challenges await you:

• As part of the Heraeus IT team, you collaborate with IT- and business stakeholders to understand and implement requirements for applications focused on Customer Channels such as Microsoft Cloud Dynamics 365 (capabilities in the divisions of pre-sales, sales, after-sales, marketing and customer service) and Online Channels (such as Customer Portals) to improve Digital Customer Experience.


• Collaborate with members from various IT teams to oversee the development, implementation, and regression testing of applications following the integrated approach cross D365 modules and cross business divisions.


• Stay up to date with industry trends, best practices and technologies and proactively work with business stakeholders to identify use cases for the respective Heraeus companies.


• Conduct gap analysis and process mapping to identify functional specifications for enhancements and customizations (focus on D365).


• Assuming responsibilities in the role of a D365 administrator, with a focus on D365 modules from the integrated setup.


• Drive adoption and monitoring of tool & process performance metrics, identifying opportunities for optimization and improvement as enhancement realization.

Your profile:

• Master’s degree in computer science, information systems or a related field


• 5+ years of experience working with D365 (Sales, Marketing, Customer Service), ideally in a consulting or solution-oriented role


• Deep know-how of administration and configuration of D365 environments and environment & lifecycle management


• Strong knowledge with popular D365 technologies like Power Platform, Power Automate, Power Apps, Power Pages


• Know-how of divisions related to Data & Compliance within D365 realizations


• Experience in gathering requirements, conducting gap analyses, process mapping and creating functional specifications in an integrated approach like integration within D365 application


• Knowledge of data management best practices and data integration concepts is a plus


• Strong analytical and problem-solving skills, with the ability to translate business language into IT requirements and vice versa


• Excellent communication in English and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels


• Self-motivated and proactive, with the ability to work independently and manage multiple priorities

What we offer:

• Attractive compensation - strong basic salary in line with the collective agreement for the chemical industry, annual one-time payments (vacation bonus, Christmas bonus, future bonus), time off for retirement and extension of the statutory nursing care insurance to include supplementary nursing care insurance


• Additional financial benefits - promotion of private pension plans, life phase account for paid time off (e.g. sabbatical, earlier retirement), subsidy for local public transport, discounts in many (online) stores


• Regulated working hours - 37.5 hours per week, time off for overtime, retirement leave, 30 days annual leave, special leave for special occasions


• Health & well-being - company medical service with comprehensive preventive medical check-ups, sports offers, social counseling and in-house employee canteen with freshly prepared meals every day