Senior Sales and Client Service Associate - EMEA

 About Us

American Century Investments® is a leading global asset manager with over 65 years of experience helping a broad base of clients achieve their financial goals. Our expertise spans global equities and fixed income, multi-asset strategies, ETFs, and private investments.

Privately controlled and independent, we focus solely on investment management. But there’s an unexpected side to us, too. We direct 40% of our dividends every year—over $2 billion since 2000—to the Stowers Institute for Medical Research. Our ongoing financial support drives the Institute’s breakthrough work and mission of defeating life-threatening diseases like cancer and Alzheimer’s. So, the better we do for our clients, the more we can do for everyone.

All 1,400 of us across the globe are inspired every day by the unique difference our hard work can make in so many lives. It shows in the curiosity we bring to every initiative, the deep relationships we build with our clients, and the way we treat each other in the hallway. If you’re excited to learn more about us, we can’t wait to learn more about you.
 

Role Summary
 

Our Senior Sales and Client Service Associate partners with Sales professionals to develop new and grow existing relationships across Germany, Austria and other selected European markets, with a primary focus on promoting the Avantis UCITS ETF range. You’ll support a consultative sales approach combining financial insight, product knowledge and disciplined pipeline management to drive regional growth through proactive outreach and high-quality service.

Avantis Investors, part of American Century Investments, is focused on helping clients achieve their investment goals through the delivery of broadly diversified, low cost, efficient investment strategies. All investment strategies are managed under a consistent investment philosophy based on financial science and use information in market prices and company financials to identify differences in expected returns among securities.

How You Will Make an Impact
 

• Build strong partnerships with Sales professionals through regular collaboration on regional strategy, client engagement and product positioning, supported by weekly agendas and day‑to‑day communication.
• Support targeted plans across different distribution channels, adapting content and outreach cadence to each channel.
• Discover, progress and forecast opportunities by logging all interactions in Salesforce, maintaining data quality, moving stages promptly and escalating blockers as needed.
• Conduct proactive outbound calls/emails; prepare tailored materials that clearly articulate competitive positioning and client outcomes.
• Use fund analytics and portfolio tools to demonstrate product benefits; maintain a current understanding of American Century’s investment practices, products and services, and relevant market trends.
• Support conferences/events and select in‑person meetings with key clients as agreed with the manager and Consultant partners.
• Support existing and new client relationships where required.

What You Bring to the Team (Required)
 

• Bachelor’s degree in a related field (or equivalent experience).
• 2–3 years’ experience in an internal sales or sales support role within asset management/ETF distribution.
• Solid knowledge of ETF structure and the German distribution landscape.
• Strong interpersonal skills; clear written and verbal communication.
• Advanced proficiency in Salesforce (pipelines, reports, call notes); working knowledge of Microsoft 365, Morningstar Direct and LinkedIn Sales Navigator.
• Regulatory awareness: Working knowledge of BaFin, Bundesbank and broader EU requirements.
• Regular attendance in the Frankfurt office on the agreed schedule is essential to fulfil role expectations.
• Speak fluent German and English.
• Demonstrates the American Century Investments Winning Behaviors: Client Focused, Courageous and Accountable, Collaborative, Curious and Adaptable, Competitively Driven

The above statements are not intended to be a complete list of all responsibilities, duties, and skills required.

Employees are required to be in the office on a scheduled frequency. Adherence to this schedule is essential to fulfilling the expectations of the role.

American Century Investments is committed to complying with the Americans with Disabilities Act and all other applicable Equal Employment Opportunity laws and regulations. As such, American Century strives to provide a reasonable accommodation to any qualified individual under the ADA to perform essential job functions.

We encourage people of all backgrounds to join us on our mission. If you require reasonable accommodation for any aspect of the recruitment process, please send a request to [email protected]. All requests for accommodation will be addressed as confidentially as practicable. American Century Investments believes all individuals are entitled to equal employment opportunity and advancement opportunities without regard to race, religious creed, color, sex, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, gender, gender identity, gender expression, age for individuals forty years of age and older, military and veteran status, sexual orientation, and any other basis protected by applicable federal, state and local laws. ACI does not discriminate or adopt any policy that discriminates against an individual or any group of individuals on any of these bases.

American Century Proprietary Holdings, Inc. All rights reserved.