Anzahl der Bewerber
:000+
Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.
We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!
Job Title: Sr Service Delivery Specialist
Department: IT
Manager/Supervisor: Manager, IT Service Delivery
SOP Group: IT
Classification: Non-Exempt
Position overview:
The Sr Service Delivery Specialist is responsible for supporting the daily IT operations of Insulet Corporation as part of the IT Service Delivery Team. The Sr Service Delivery Specialist will be available as a technical escalation point for 1st and 2nd line IT technical support. This hands-on position is a member of the broader Global IT Service Delivery Team and will work closely with the staff to improve productivity, quality of service, and customer satisfaction.
This role will provide Tier 1, 2 and 3 technical support to system users including troubleshooting network and server hardware, personal computers & endpoints (PC, Mac, iOS, Android), software applications, telecommunications, and network communication issues while ensuring appropriate customer support service levels are met. This role will also deal with our IT suppliers to deliver custom solutions.
The Sr Service Delivery Specialist is a Windows support expert who has strong knowledge in Windows end point administration, MDM, scripting, and system administration with hands-on experience.
Responsibilities:
Education and Experience:
Education and Experience:
Skills / Competencies
• Experience working with a Service Management tool to update and close incidents.
• Experience installing and troubleshooting Mac Operating systems.
• Experience installing and troubleshooting applications across a variety of systems environments.
• Experience with Apple and Android mobile products and MDM provisioning.
• Experience installing and troubleshooting applications across a variety of systems environments.
• Experience with endpoint management platforms (Microsoft SCCM, VMware AirWatch)
• Conceptual level of understanding of enterprise information security requirements.
• Strong communication and interpersonal skills to disposition high call volumes.
• Excellent customer service skills.
• Strong problem-solving skills.
Travel / Schedule
NOTE: This position is eligible for hybrid working arrangements (requires on-site work from an Insulet office at least 1x/week; may work remotely other days). #LI-Hybrid
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