Senior Support Engineer (m/w/d)

Unternehmen : Unicon

Auftragstyp : Vollzeit

Karlsruhe

Anzahl der Bewerber

000+

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Arbeitsbeschreibung - Senior Support Engineer (m/w/d)

Currently, we are strongly growing and want to expand our team significantly for the optimization of existing as well as the development of new applications. You want to drive support for our innovative software solutions at our site in Karlsruhe? Then you are exactly right with us.

With your professional expertise you lead, organize, manage and develop our support team
You ensure smooth support processes and develop them further
You will evaluate and analyze our support volume as well as the throughput times
A central role in our support team linking development and customers
Coordinating the support process between Unicon, manufacturers and customers
Maintaining an active communication with all parties involved in the process
In particular, being in close contact with the customer's qualified technical personnel (national/international)
Reproducing sources of error in the software and hardware environment
Create corresponding workflows to avoid and eliminate errors
Documenting the solution process in our knowledge database
Being responsible for release tests for our customers

You are trained as an IT specialist (m/f/d) in the field of system integration and ideally you already have experience in software support
Ability to familiarize yourself with complex IT scenarios and contexts
Customary usage of knowledge databases to work efficiently
Knowledge in networks, protocols and ideally in thin client devices
Clear ideas about criteria for user-friendly software and can put yourself in a user's point of view
Strong communication skills, service and customer orientation
Very good German and English skills (spoken and written)

In your position, you will have the opportunity to work closely with our customers to further develop our innovative software solutions, which are used on more than 2 million devices.
We see our colleagues as the foundation of our success. That's why we invest in the personal growth and development of each individual's skills, including through further training programmes.
You will become part of an agile, international tech company on a growth trajectory.
In the more than 30 years of our existence, we have achieved a high level of professionalism and technical expertise, yet we still have a dynamic start-up atmosphere with flat hierarchies, flexible working models and the option of mobile working.
Our teams are characterised by an open communication culture and a strong desire to perform.
We encourage the contribution and realisation of your own ideas in the sense of far-reaching personal responsibility.
We offer you an attractive and performance-oriented remuneration package as well as 30 days' holiday per year.
We also provide you with various benefits such as bike leasing, a Wellpass membership and other corporate benefits.
To strengthen our team spirit and cohesion, we organise several exciting team events a year.
Various drinks and snacks are available for free in our office!

If you have any questions in advance, please don't hesitate to contact our recruiting team via phone or email.

0721/9645137
[email protected]

Original job Senior Support Engineer (m/w/d) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Senior Support Engineer (m/w/d)

Arbeitsbeschreibung - Senior Support Engineer (m/w/d)

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