Senior UX Researcher Pharma (m/f/d)

About Redcare Pharmacy:

As Europe’s No.1 e-pharmacy Redcare Pharmacy is powered by passionate teams and cutting-edge innovation. We strive to create a healthy collaborative work environment where every employee feels valued and inspired to contribute to our vision “Until every human has their health”. If you’re seeking a career that offers purpose and aligns with your values join us and start your #Redcareer today.

About the role

Accessing prescription medication should be simple, transparent and reassuring. However, navigating prescriptions and healthcare services can often involve uncertainty, unfamiliar processes and complex customer needs.

As a Senior UX Researcher, you'll play a key role in understanding these challenges and shaping how millions of customers interact with our digital pharmacy services.

You'll own and drive research across our Pharma domain, uncovering customer needs, challenging assumptions and translating insights into meaningful improvements across our digital products and pharmacy processes.

Working closely with Product Designers, Product Managers, Engineering and Product Analytics, you'll help ensure that customer insights are at the heart of our product decisions.

This is an opportunity to have a real impact on how people access and manage their medication, while helping shape the future of digital healthcare.

About your tasks

• Own and shape UX research priorities across our Pharma domain, identifying knowledge gaps, challenging assumptions and aligning research initiatives with customer needs and strategic product priorities.
• Lead end-to-end UX research, from defining research objectives and selecting appropriate methodologies through to participant recruitment, fieldwork, analysis and communicating actionable insights.
• Improve the end-to-end prescription and pharmacy experience, exploring how customers discover our services, redeem prescriptions, navigate pharmacy processes and receive medication, identifying opportunities to simplify complex or unnecessary steps through digital solutions.
• Translate research into measurable product improvements, collaborating with Product Management, Design and Product Analytics to combine qualitative insights with behavioural data, funnels, segmentation and experimentation to influence product decisions and customer outcomes.
• Advance our research practices through AI and knowledge sharing, leveraging tools such as ChatGPT, Claude and Codex to support research preparation, synthesis and insight sharing, while ensuring research quality, responsible data handling and supporting colleagues in applying effective research methods.

About you

• Extensive experience in UX Research or Product Research, with a proven track record of independently leading research initiatives within complex e-commerce, digital healthcare or health-tech environments.
• Strong expertise across qualitative and quantitative research methodologies, including user interviews, usability testing, surveys, exploratory research, behavioural analysis and research synthesis, with the ability to select the most appropriate methods for different business challenges.
• Experience working closely with Product Analytics, combining research findings with product performance data to inform decisions. Familiarity with tools such as Contentsquare or FullStory is an advantage.
• A proven ability to influence product strategy and decisions, translating complex research findings into clear, actionable recommendations and demonstrating measurable impact on product or customer outcomes.
• Practical experience using AI tools within research workflows, such as ChatGPT, Claude or Codex, with an understanding of how to critically evaluate AI-generated outputs and use these tools responsibly.
• Excellent communication and stakeholder management skills, with the confidence to challenge assumptions, present findings and influence cross-functional Product teams.
• Native or equivalent German language proficiency, enabling you to conduct nuanced research with customers on sensitive healthcare topics, alongside fluent professional English for collaboration in an international environment.

Nice to have

• Experience within e-health, e-pharmacy, telemedicine or other digital healthcare services.
• Experience conducting research involving sensitive personal information, vulnerable participants or regulated products.
• Knowledge of inclusive research practices, accessibility and health literacy.
• Experience with longitudinal research or diary studies.

Why join us?

At Redcare Pharmacy, your research will help shape how people access and manage their healthcare, making important customer journeys easier, clearer and more accessible.

You'll have the opportunity to influence both immediate product improvements and the longer-term direction of our Pharma experience, working alongside multidisciplinary teams in a growing, technology-driven organisation.

We value curiosity, methodological expertise and a strong customer focus, and we're looking for someone who can challenge existing thinking and help us make better product decisions through meaningful research.

About your Benefits:

In order to provide our employees with the best possible support for their individual needs, we offer a wide range of benefits: 

• Work from Home: If your job does not require you to be present in the office, we can arrange the place you work from individually - even for up to 20 days a year anywhere in the EU. 
• Redcare events: We promote teambuilding through creative team events, and celebrate our successes together at regularly scheduled parties. 
• Kindergarten Grant: We offer our employees who pay for childcare in kindergarten 100,00 € (total) per month. 
• Mental health: Get quick professional help from psychologists from nilo if you feel overwhelmed in your personal or professional life. Anonymously and free of charge. 
• Personal Development: We are all constantly learning. That's why we support and foster your career development through internal & external training and help you grow. 
• Mobility: Your commute matters to us. We provide our employees with a fully costed Deutschland Ticket which can be used at any time. 
• Sports & Health: Your well-being is our top priority. Therefore, we offer you a range of opportunities to improve your health. Profit from a membership (M) package at Urban Sports Club, providing a variety of sports offers tailored to your interests. 

While this is a remote position based in Germany, it may require occasional on-site collaboration at our offices in Sevenum or Cologne, depending on business and team requirements.